I am stucked in the plataform. I can't use force to attract the metal door

I died after getting the dash ability while figuring out how to use it after the cutscene in Jedah's Singing Ruins and it places me in an area outside of the chamber but I can't proceed ahead because the door you are supposed to go through won't open. There is no prompt to use a force power and both push and pull have no effect. I'm 30 hrs in and can't proceed ahead and there is no older save that I can load.

Same and its really disappointing

@EA_Rtas I can't overstate how much this isn't the update we were looking for.These "workarounds" have been the in forum as the community has diagnosed the issue multiple time and understood why it's happening and that the only solution is to restart.The games default when saving is to override the save slot, even when saving manually it's not super intuitive to save a new slot. A common pitfalls for games. But this has left the majority of the people with this issue having to restart the whole game again, ultimately losing all their data. For a game with hidden treasures and hard battles, this is a tough ask to go back and do it all again.EA and the team on Jedi Survivor have a Soft Lock in their game. There is no way for you to spin it or consider it anything else.I would argue it's a severity A bug as it is targeting an increasing number of new players daily. This needs to be addressed. Please can you ensure that the ticket is tagged and labelled correctly so the team can address it. Also don't just ticket it up and ignore it, follow through, chat with QA, Producers available to rectify the bug.At minimum the team should be addressing this to the community.Some simple steps to take that will help not fuel the more angry people in the thread:- acknowledge the issue (done 2 months ago)- keep a frequent cadence of updates. Radio silence is not what we need, small incremental updates keep us informed and heard.- push this with the Producer. Inform them of the post, issues, grab data that is showing the incremental growth of the issue.- have QA reproduce and validate the issue (this has obviously happened as you advised us in the update how it occurs, so use this as a better update "hey QA have managed to reproduce the issue, we're now working with the team to triage the bug")- come to the Producer with some potential solutions (as one, I can tell you, we love this)Some potential solutions: 1. Have QA ticket up the bug and prioritise it. Though this may be where the issue is, reproducing it is causing the team to not really understand why it's happening. 2. Hotfix so the door doesn't exist - the trigger is obviously an issue, so remove the whole door immediately to unblock everyone. This might impact gameplay as people can walk through it, but for memory the storm will stop this so should be fine. 3. Review how the game saves slots. This is bigger UX and Eng issue so probably over kill. Also leaves us still stuck, but seeing EA working on it is better than seeing new people land into this issue daily.- but please, do not come into the forum and regurgitate what we have all ready discovered and consider this a "workaround" its frankly, insulting to us.I'm sorry that you have had some strong messages in this forum, unfortunately this is partly on yourself for not following good protocol on managing the issue.The majority of us are here just wanting to stay updated and have the issue fixed, but the lack of communication and acknowledgement is sub par and frankly, not good enough.Please lift your community standard's, the better you do, the better we do.

At this point we should be contacting gaming related news outlets. I have already contacted Gamer's Nexus, but LTT, IGN, Gamespot, Game Informer and any other publication you can think of should be informed. Clearly this is the only way to put pressure on EA to do the right thing. Here is my email to GN that anyone can copy and paste to other gaming outlets. We need to take action ourselves!I'm reaching out to see if you're interested ingiving a story more publicity. Over a month ago, I was playing EA'sJedi Survivor title, when I got stuck on a door that won't open. Theprompt is supposed to populate on the screen that triggers a cutscenebut it doesn't happen after the most recent update. The issue has beendocumented cross platform by dozens of users on Reddit and EA's ownforums but EA has yet to do anything about it or respond in ameaningful way. I have reached out requesting a refund for the game 4times now but they decline since I didn't purchase the game from themdirectly. I've reported them to various institutions, but am now reachingout to various gaming related news outlets in an attempt to strongarmthem into action and do the right thing for the customers. Some usersare reporting this issue longer than myself. Thank you for your workin this industry.

Literally woke up to this issue.. turned on game after exiting last night.. spawned in this cave where I have to jump across. Reach a door that can't open.. am I missing something

I am Stucked in Singing Ruins | EA Forums

198 Replies

DarthFDG
Hero+
2 years ago
It would help to post a screenshot of where you're stuck. Some of us need a little nudge to help us remember specific parts of the game.
shoklitz
New Rookie
5 months ago
I died after getting the dash ability while figuring out how to use it after the cutscene in Jedah's Singing Ruins and it places me in an area outside of the chamber but I can't proceed ahead because the door you are supposed to go through won't open. There is no prompt to use a force power and both push and pull have no effect. I'm 30 hrs in and can't proceed ahead and there is no older save that I can load.
southparksaint0
5 months ago
Same and its really disappointing
webyzn
5 months ago
Literally woke up to this issue.. turned on game after exiting last night.. spawned in this cave where I have to jump across. Reach a door that can't open.. am I missing something
webyzn
5 months ago
@DarthFDG Stuck in singing ruins.. door won't open. Can go anywhere else..
webyzn
5 months ago
Any assistance
EA_Rtas
Community Manager
5 months ago
Hey folks, thanks for letting us know that you're running into this, I've sent this on to the team to be investigated and will update here when I know more.

Can you please let me know what platform you are all playing on?
EA_Rtas
Community Manager
5 months ago
@webyzn Hey there, thanks for letting us know that you're running into this, I've sent this on to the team to be investigated and will update here when I know more.

Can you please let me know what platform you are all playing on?
webyzn
5 months ago
I'm on ps5
Herous66
5 months ago
Estou jogando no Playstation 5, estou com o mesmo problema