Game crashing when cutscene for landing on Koboh plays
Product: STAR WARS Jedi: Survivor Deluxe Edition
Platform:Steam-PC
Summarize your bug: Every time I try to approach Koboh for the first time, the game crashes immediately after the cutscene showcasing the giant blue light.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start a game and progress the story until you are on the mantis travelling to Koboh for the first time. Make sure to collect everything from the starting planet, spending at least an hour there, save at every checkpoint you come across, and edit your character's and BD-1's appearances as well as your lightsabers. Save on the Mantis, then progress the story for approaching Koboh for the first time. After Cal says "Let's Land" after seeing the strange light and the Mantis approaches the planet, the game will crash.
What happens when the bug occurs? the game shows a still-shot of the mantis in the air for a split second, the audio briefly hangs, then the game crashes and the error report dialogue box appears. See Attached Screenshot of the error report dialogue box with the error of "Unhandled Exception: EXECPTION_ACCESS_VIOLATION reading address 0x0000000000000070
What do you expect to see? The game not to crash and the story to progress as it should.
Of note, here's a checklist of everything I can remember having already tried. As of yet, nothing seems to have worked.
1. Uninstall/Reinstall the game.
2. Restart PC.
3. Full Power Off PC (including unplugging).
4. Ensure no mods are present or active.
5. Turned all graphics to minimum/lowest possible settings.
6. Made sure it was the only program running.
7. Ran game in Windowed, Windowed Fullscreen, and Fullscreen.
8. Made new save file and progressed until the same point.
9. Disabled DLC.
10. Gave game Realtime, High, and Above Average priority respectively within Task Manager.
11. Ensured all drivers, graphics, and software are up to date.
12. Searched over Google, Steam Forums, and EA Forums for relevant articles.
13. Starting the game from EA app instead of from Steam.
14. Starting the game from the game's Executable file instead of from an app.
15. Installing mods intended to assist in fixing this sort of issue.
16. Verifying integrity of Game Files through Steam and EA app.
17. Fresh install of Windows 10.
At this point in time, there is nothing I can find or think of to do in order to fix this issue on my end. My game is essentially hardlocked by this unavoidable crash, so please let me know if there's anything more you need from me to be able to diagnose and resolve this issue.
*Update: I have still not yet figured out a way to get around this issue. Please, please, help me and others who have the same issue figure out what to do. It's been nearly a full year now since I've had this issue and I've checked with each new major update, hoping that "maybe this time the game I paid for will work as it's supposed to?".
