Game freeze up and crasches after exiting a cave adjesent to ramblers outpost

Question

Product: STAR WARS Jedi: SurvivorPlatform:PCSummarize your bug I found a large yellow door just outside Ramblers outpost which I opened. The path led me into the underground where there are this blue matter that flys around and kills you, unless you have an orb. I found an orb and mounted which resulted in a beam of light opening a door from the cave/underground. From the opening in the cave you can see buildings in Ramblers Outpost. I ventured out through this opening and the game crasched in the tunel out of the cave the first time. I then restarted the game and redid the scenario and the second time I got a little further out from the cave befdore the game crasched again. I noticed that I lost a lot of things I hade found after my last meditation save.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Retrace the steps above.What happens when the bug occurs? The game freezes for a second or so then crasches completelyWhat do you expect to see? The game not freezing and crasching‌I have no therories on why this happens and unfortunately no screen shots.

ea_barry · Answer

@7794abc24286725f&nbsp;

Try the relevant action below depending on your platform:

PlayStation: Boot in Safe Mode, Option 5 Rebuild Database:&nbsp;https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/
Steam: Verify files -&nbsp;https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
EA app: Click Manage button and then Repair

Additional PC steps:

Download and install all available Windows Updates
Run System File Checker to ensure the integrity of your Windows System files:&nbsp;http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game:&nbsp;http://support.microsoft.com/kb/929135&nbsp;or&nbsp;http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Thanks.

commanbrowolf · Answer

Product: STAR WARS Jedi: SurvivorPlatform:Steam-PCSummarize your bug In a cave close to Rambler's reach outpost (that you can only enter by force lifting the door), after putting the orb in the power socket, and it shoots its beam at one of the buildings in Rambler's reach outpost, and leaving the cave, the game crashes every time.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? complete the cave like normal. It crashes after I leave the cave- Ive seen other people complete the puzzle without crashing, so its something perhaps only my machine has issues withWhat happens when the bug occurs? game crashesWhat do you expect to see? Rambler's reach outpost with a beam coming towards the building next to the tower filled with koboh matter.‌attached is the map location for the entrance of the cave

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Game freeze up and crasches after exiting a cave adjesent to ramblers outpost

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