Forum Discussion

bigj7241982's avatar
bigj7241982
3 years ago

Game shuts ps5 off

Just randomly shuts my ps5 down and I have to wait several minutes to be allowed to power back up only after unplugging and replugging system back in. Anyone else this problem?
deuxge's avatar
deuxge
3 years ago

Product: STAR WARS Jedi: Survivor
Platform:PS5 (Physical)
Summarize your bug My game keeps freezing, it happens way too often.

I had many crash on Coruscant just before getting the Manthis.

Now I have way too many on Koboh. Sometimes when a fight starts, sometimes when I just load the game when I start to move a little.

I can't progress at all.

How often does the bug occur? Very often (75% - 99%)
Steps: How can we find the bug ourselves? Play the game and you’ll see.
What happens when the bug occurs? It freezes and you can’t do anything, PS button on controler or even on the conole are not responding either. Screen turns black, sometimes green and console shutdown itself.
What do you expect to see? A working game or a refund

I have try to repar the storage.

I have removed and reinstall the game 147Go !!!!

I have rebuild the database.

I have change the settings performance or not more than once.

I have deactivate the settings motion blur and others...

I have not HDR activated.

None improve at all the behavior...

I have 4K resolution.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @deuxge 

    Having to physically unplug and reconnect the power indicates this may be an overheating issue. 

    Take the panels off the console, remove the fan and clean all vents, fan and heatsinks, preferably with a can of compressed air (held vertically).

    I was ready to replace my PS5 at one point until I REALLY cleaned it and it has not crashed like this since. 

    Do a deep clean every couple of months also.

    Thanks.

    • deuxge's avatar
      deuxge
      3 years ago

      @EA_Barry 

      Thanks for your reply.

      I just did the cleaning, there was almost no dust.

      I used a can of compressed air for the heatsinks that we can't access.

      Then I tried again.

      I was not even able to load my save. The PS5 crashed during the loading (with the small logo on the right bottom of the screen).

      I don't have to unplug the console, it just turn off itself.

      I thought about overheat, but I don't see how it can be when I just start the game (and the console).

      I also tried last week to play other games (inculding Horizon Burning shores), the PS5 run fine.

      Thanks.

      • deuxge's avatar
        deuxge
        3 years ago

        The new version has been downloaded yesterday.

        Issue still occurs.

        I could play 5sec on Koboh.

        I tried a new game from the begining and it crashed on the elevator just before meeting the senator.

        I can play other video games for hours without any isues.

        It is really anoying and frustrating to have a game and can't play with it at all!!

        Anyone can help ?

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