I am Stucked in Singing Ruins
I am stucked in the plataform. I can't use force to attract the metal door
Forum Discussion
@EA_Rtas any news on this being fixed?
EA_Rtas
Community Manager
Community ManagerStill being investigated folks, thanks for bearing with us. I will pop an update in here when I know more.
How long has this bug been around!? I'm 20 hours in and now I have to re start because a door won't open! This is ridiculous fix the damn door @EA_Rtas . It can't be that hard.
When is the patch with the fix coming out?
@EA_Rtas are you able to provide us an update.
Honestly even if it's an update that there is no update. Being left unanswered is quite rude and frustrating. Particularly when this list of people keeps growing.
The game is clearly still being supported as there's been hotfixes since patch 9.
This bug is a soft lock which would be about as high severity as it comes when triaging bugs. Im surprised it didn't trigger the need for a hotfix alone. However, some explanation around what EA are doing to address this, as vague as it may be would be appreciated.
Please lift your standards and communicate with the community that supports your products.
At this point we should be contacting gaming related news outlets. I have already contacted Gamer's Nexus, but LTT, IGN, Gamespot, Game Informer and any other publication you can think of should be informed. Clearly this is the only way to put pressure on EA to do the right thing. Here is my email to GN that anyone can copy and paste to other gaming outlets. We need to take action ourselves!
I'm reaching out to see if you're interested in
giving a story more publicity. Over a month ago, I was playing EA's
Jedi Survivor title, when I got stuck on a door that won't open. The
prompt is supposed to populate on the screen that triggers a cutscene
but it doesn't happen after the most recent update. The issue has been
documented cross platform by dozens of users on Reddit and EA's own
forums but EA has yet to do anything about it or respond in a
meaningful way. I have reached out requesting a refund for the game 4
times now but they decline since I didn't purchase the game from them
directly. I've reported them to various institutions, but am now reaching
out to various gaming related news outlets in an attempt to strongarm
them into action and do the right thing for the customers. Some users
are reporting this issue longer than myself. Thank you for your work
in this industry.
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