I am Stucked in Singing Ruins

@EA_Rtas I can't overstate how much this isn't the update we were looking for.

These "workarounds" have been the in forum as the community has diagnosed the issue multiple time and understood why it's happening and that the only solution is to restart.

The games default when saving is to override the save slot, even when saving manually it's not super intuitive to save a new slot. A common pitfalls for games. But this has left the majority of the people with this issue having to restart the whole game again, ultimately losing all their data. For a game with hidden treasures and hard battles, this is a tough ask to go back and do it all again.

EA and the team on Jedi Survivor have a Soft Lock in their game. There is no way for you to spin it or consider it anything else.

I would argue it's a severity A bug as it is targeting an increasing number of new players daily. This needs to be addressed. Please can you ensure that the ticket is tagged and labelled correctly so the team can address it. Also don't just ticket it up and ignore it, follow through, chat with QA, Producers available to rectify the bug.

At minimum the team should be addressing this to the community.

Some simple steps to take that will help not fuel the more angry people in the thread:

- acknowledge the issue (done 2 months ago)

- keep a frequent cadence of updates. Radio silence is not what we need, small incremental updates keep us informed and heard.

- push this with the Producer. Inform them of the post, issues, grab data that is showing the incremental growth of the issue.

- have QA reproduce and validate the issue (this has obviously happened as you advised us in the update how it occurs, so use this as a better update "hey QA have managed to reproduce the issue, we're now working with the team to triage the bug")

- come to the Producer with some potential solutions (as one, I can tell you, we love this)

Some potential solutions:

1. Have QA ticket up the bug and prioritise it. Though this may be where the issue is, reproducing it is causing the team to not really understand why it's happening.

2. Hotfix so the door doesn't exist - the trigger is obviously an issue, so remove the whole door immediately to unblock everyone. This might impact gameplay as people can walk through it, but for memory the storm will stop this so should be fine.

3. Review how the game saves slots. This is bigger UX and Eng issue so probably over kill. Also leaves us still stuck, but seeing EA working on it is better than seeing new people land into this issue daily.

- but please, do not come into the forum and regurgitate what we have all ready discovered and consider this a "workaround" its frankly, insulting to us.

I'm sorry that you have had some strong messages in this forum, unfortunately this is partly on yourself for not following good protocol on managing the issue.

The majority of us are here just wanting to stay updated and have the issue fixed, but the lack of communication and acknowledgement is sub par and frankly, not good enough.

Please lift your community standard's, the better you do, the better we do.