I am stucked in the plataform. I can't use force to attract the metal door

I died after getting the dash ability while figuring out how to use it after the cutscene in Jedah's Singing Ruins and it places me in an area outside of the chamber but I can't proceed ahead because the door you are supposed to go through won't open. There is no prompt to use a force power and both push and pull have no effect. I'm 30 hrs in and can't proceed ahead and there is no older save that I can load.

Same and its really disappointing

@DarthFDG Stuck in singing ruins.. door won't open. Can go anywhere else..

Literally woke up to this issue.. turned on game after exiting last night.. spawned in this cave where I have to jump across. Reach a door that can't open.. am I missing something

@EA_Rtas I can't overstate how much this isn't the update we were looking for.These "workarounds" have been the in forum as the community has diagnosed the issue multiple time and understood why it's happening and that the only solution is to restart.The games default when saving is to override the save slot, even when saving manually it's not super intuitive to save a new slot. A common pitfalls for games. But this has left the majority of the people with this issue having to restart the whole game again, ultimately losing all their data. For a game with hidden treasures and hard battles, this is a tough ask to go back and do it all again.EA and the team on Jedi Survivor have a Soft Lock in their game. There is no way for you to spin it or consider it anything else.I would argue it's a severity A bug as it is targeting an increasing number of new players daily. This needs to be addressed. Please can you ensure that the ticket is tagged and labelled correctly so the team can address it. Also don't just ticket it up and ignore it, follow through, chat with QA, Producers available to rectify the bug.At minimum the team should be addressing this to the community.Some simple steps to take that will help not fuel the more angry people in the thread:- acknowledge the issue (done 2 months ago)- keep a frequent cadence of updates. Radio silence is not what we need, small incremental updates keep us informed and heard.- push this with the Producer. Inform them of the post, issues, grab data that is showing the incremental growth of the issue.- have QA reproduce and validate the issue (this has obviously happened as you advised us in the update how it occurs, so use this as a better update "hey QA have managed to reproduce the issue, we're now working with the team to triage the bug")- come to the Producer with some potential solutions (as one, I can tell you, we love this)Some potential solutions: 1. Have QA ticket up the bug and prioritise it. Though this may be where the issue is, reproducing it is causing the team to not really understand why it's happening. 2. Hotfix so the door doesn't exist - the trigger is obviously an issue, so remove the whole door immediately to unblock everyone. This might impact gameplay as people can walk through it, but for memory the storm will stop this so should be fine. 3. Review how the game saves slots. This is bigger UX and Eng issue so probably over kill. Also leaves us still stuck, but seeing EA working on it is better than seeing new people land into this issue daily.- but please, do not come into the forum and regurgitate what we have all ready discovered and consider this a "workaround" its frankly, insulting to us.I'm sorry that you have had some strong messages in this forum, unfortunately this is partly on yourself for not following good protocol on managing the issue.The majority of us are here just wanting to stay updated and have the issue fixed, but the lack of communication and acknowledgement is sub par and frankly, not good enough.Please lift your community standard's, the better you do, the better we do.

I am Stucked in Singing Ruins | EA Forums

247 Replies

erikmxra
Rising Newcomer
12 days ago
Como pudiste resolverlo?
MashyFace
Seasoned Novice
2 months ago
I have just run into this bug on PC. 2 years later and still no fix. Pathetic!
I had to use this to teleport to the other side of the doorway.
https://fearlessrevolution.com/viewtopic.php?f=4&t=24481&sid=3aac1af49b0a0b5123697ffe823a2822
1qz5d0fms83p
Newcomer
2 months ago
Any update on this? I've been waiting a year for a fix for this
Oscar_Night2007
Newcomer
2 months ago
Tru this worked for me https://youtu.be/hgSDSRPI_xQ?si=YhIcArGY1VZ6JA1-
no thank to ea support didnt help me at all they even said reinstall the game like how does that even help
and some other guy said it will take some time without telling me what exactly will take time like no help at all
curzd13
Rising Newcomer
3 months ago
Hi playing on PC and this error still occurs 8 months after the initial post.
259e798ed781d204
Newcomer
3 months ago
THANK YOU!! Perhaps you could give the devs some direction...
Worked for me (on PC). Took me back to previous save point BEFORE the bug.
Apparently EA devs don't use PC's and should start paying or hiring the community members that fix EA's problems.
dtjrtbgvlwq0
New Novice
3 months ago
this works; took me over an hour to get out though:

https://youtu.be/hgSDSRPI_xQ?si=YhIcArGY1VZ6JA1-
dtjrtbgvlwq0
New Novice
3 months ago
has this been fixed? i'm stuck 😔
ggiber
Rising Rookie
3 months ago
https://youtu.be/bwfCgchvm34?si=csPwBaBTXu5U9tF2
ggiber
Rising Rookie
3 months ago
https://youtu.be/bwfCgchvm34?si=csPwBaBTXu5U9tF2