Solved
Jedi Survivor crashes while loading on my Xbox X
I have done one play through the game that had no problems. When wanting to go do the new mode plus my game won’t even get past the load screen. I’ve tried uninstalling and reinstalling, restarting my Xbox, ref, refreshing the Xbox and app and nothing seems to work. Please help me I would like to play the game again.
Hi @dem3022
We can try giving the following steps a try that have help others in the best with similar issues.
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
- Clear the MAC Address.
- From the Xbox dashboard, click Settings, then go to All Settings.
- Go to Network, then Network Settings.
- Click Advanced Settings, then Alternate MAC address.
- Select Clear, then restart your Xbox.
