Illium, this is not a simple Remote Play feature issue.
The EA Desktop App update on 2024/01/16, version (13.104.0.5617) broke Steam Integration. In-Game Achievement notifications are affected.
For those who have retained the 2024/01/09 version (13.96.0.5609), it is possible to revert back and restore functionality. Personally, I don't have the old version in either my Program Files folder, nor in my Previous Versions/Shadow Copies to revert to. As I performed a clean install of the EA Desktop app to attempt to resolve the issue.
It seems to only affect Jedi: Survivor at the moment, but it does seem to be something that occurred as a direct result of the EA Desktop App updating, which indicates there is nothing Steam can do to resolve the issue.
For the moment there is a work-around which is to add the EA Desktop App as a "Non-Steam Game" to Steam, and if the EA Desktop App is not running in the background, then launching it through Steam should restore the Steam integrations. However, we still cannot launch Jedi: Survivor from Steam directly, as it must be launched through the EA Desktop App. This is extremely clunky, and a poor experience.
EA Staff (Retired)[Asking for information]
Hey Everyone,
Would it be possible to get a bit more information regarding this?
We can use this information, to help make the team aware of the issue and to further investigate.
Hey @cj_art Thanks for the additional information!
Cheers!
Is it really necessary for me to record a video of myself launching the game on Steam, and then hitting "Shift+Tab" to prove that nothing happens?
Is it necessary to record a video of myself trying to run Jedi: Survivor on two devices simultaneously, by starting it on a Desktop PC, and then clicking "Connect" on a Steam Deck or other Steam Remote Play compatible device?
Will I also need to track down a copy of the old EA Desktop App from 2024/01/09 and repeat those recordings to prove that the issue worked before the 2024/01/16 update?
EA Staff (Retired)Hey @cj_art
To confirm what is your EA ID?
Also, would it be possible to get a DxDiag file and an EA app Error ID Number?
cj_art is my EA ID, correct? Otherwise could you provide a link to instructions for finding my EA ID? I'm fairly certain this account existed before Origin and the EA Desktop app.
Can I provide both a DxDiag file and an EA App Error ID Number?
No I cannot provide both. There is no EA App Error ID Number. What is your technical support system so broken that a bug without an error cannot be reported?
I'm having this same exact issue. I've played Jedi Survivor around 40 hours exclusively through steam remote play to my steam deck and now has stopped working. The game launches on my pc and when I stream to my steam deck it gets stuck on the splash loading screen with the blue loading circle at the bottom right. I can hear the game audio playing through my steam deck, it just never comes off the loading screen.
*Edited to say that every other steam game in my library is able to be streamed using remote play to steam deck with no issue. Seems to only be Jedi Survivor, leading me to believe it is not a Valve/Steam issue.
There is a workaround of adding EAdesktop.exe as a non steam game in your library. For me this appeared to not work at first but after restarting my PC it worked. The steps that worked for me are this:
Add as a non steam game the EADesktop.exe file to your steam library (should be in your program files in the C drive)
Restart your PC
Start up Steam deck, go to the newly added EADestop.exe in library. Don't stream yet
On your host PC make sure the EA App and the EA background service are closed (kill them in task manager)
Stream EADesktop.exe from your deck.
Now on the host PC, start jedi survivor from your steam library (this is what works for me, if I start it from the EA app it does not launch for some reason)
The game stream should appear as expected on your client monitor and audio. Hopefully!
Like I said, these steps are what are currently working for me. Hopefully it also works for you!
I tried this and it worked for me ! THANK YOU
The answer 8 #983092 from poindexter144
