Jedi survivor stuck at loading screen xbox
Starting up the game into the main menu the i click continue and then i just get stuck on a loading screen.
Forum Discussion
Product: STAR WARS Jedi: Survivor
Platform:Xbox Series X
Summarize your bug Every time I've launched the game, it automatically crashes after the 3 images that show 'Respawn', 'Lucasfilms', and the game title. I have launched the game 10 times and every time it happens.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch game on Xbox series X that only downloaded the game after the patch on May 2nd
What happens when the bug occurs? Game crashes before truly doing anything
What do you expect to see? Whatever happens after the title cards
I have attempted to restart my console both with the in console restart option as well as holding down the power button, unplugging the power cable for 30 seconds, and then powering back on.
I have also uninstalled and reinstalled the game both before and after each type of restart.
Hitting the home button while the intro cards load causes something different to appear after the title but it still crashes all the same.
- EA_Aljo
Community Manager
Hi there, @Juan_Sad_Panda
Try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"Let me know if that helps or not. Thanks!
Same issue on my end. I tried the suggested tip, but it crashes in the same place - if not earlier.
- EA_Aljo
Do you happen to have a custom gamerpic for your Xbox profile? If so, try changing it to a default one. Also, try deleting the personal saved data for Jedi Survivor with these steps.
- Press the Guide button and then highlight the Jedi Survivor tile
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
- Next, go to Manage game and add-ons > Saved data
- Delete the file with your gamertag on it
Can I get a refund from EA since there are no fixes and I can’t even play?
I can’t get a refund from the place I brought it, because I brought it from the Launch date. I have been trying since May to play this game it is still broken.
how do I get a refund?!
Should have figured no one would reply. I essentially have a very poor £60 paperweight. Thanks EA.
This did not help
