Forum Discussion

Corjack96's avatar
Corjack96
3 years ago

Jedi survivor stuck at loading screen xbox

Starting up the game into the main menu the i click continue and then i just get stuck on a loading screen.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @Corjack96 

Do you have anything plugged in to the USB ports? A controller, headset, dongle for a controller, etc.? If so, try unplugging them and launch the game again.

W1ss1W's avatar
W1ss1W
3 years ago

I have the exact same issue. nothing plugged.
His screenshot is the exact same thing that happens, except I see my xp bar on top.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @W1ss1W 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know if that helps or not.

    • Uuujhhyujj's avatar
      Uuujhhyujj
      3 years ago

      Hey I have done everything you have said but nothing has worked my game still doesn't load

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hello, @Uuujhhyujj 

        I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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