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Try deleting the personal saved data for Jedi Survivor. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the Jedi Survivor tile
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
- Next, go to Manage game and add-ons > Saved data
- Delete the file with your gamertag on it
Let me know what happens.
So I did that and it still doesn't work
- EA_Aljo3 years ago
Community Manager
Please try what I just suggested. If that doesn't help, try deleting and reinstalling the game.
- 3 years ago
Ok so I changed my profile picture then restarted my console and it worked thank you
- EA_Aljo3 years ago
Community Manager
Great! Glad to hear it! If you have any other issues, please reach out to us again. May the Force be with you 🙂
- 3 years ago
Hi im having the same issue but cant seem to get it working. Im already using one of the default Microsoft gamer pics is there anything Else i can try?
- EA_Aljo3 years ago
Community Manager
Did you already try everything else suggested in this thread?
- 3 years ago@EA_Aljo Yes i went through all the steps sadly nothing worked
- EA_Aljo3 years ago
Community Manager
Can you try switching to a different default gamerpic?
- 3 years ago
- 3 years ago@EA_Aljo Hi again i switched to a different gamerpic and i got to load the game up once but after closing it and trying to load it again it wont open. I tried all the steps again but it is not helping.
- 3 years ago
Hey so I was able to load into the game after doing the steps but after closing it and trying to load it up again it's not working anymore
- 3 years ago@Uuujhhyujj Same Thing happened to me
- 3 years ago
So I have tried everything that you suggested because I'm having the same problem. None of it has worked. This is obviously a break on EA's part. This needs to be fixed. I have no peripherals plugged in. I have reinstalled the game three times wiped out all my data so based on I'm going to have to start all over again and still nothing. What are we going to do about this? More importantly, what is EA going to do about this? And how soon ? Waited over 5 years for this game and you have delayed it three times and it still doesn't work right
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