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knobby74's avatar
knobby74
2 years ago
Solved

Jedi Survivor through EA App stuck Preparing Game

Hi,

I installed Jedi Survivor through the EA App, but when I try to launch the game, either from the desktop shortcut or through the EA App, it get stuck on either Preparing Game (via desktop shortcut) or Launching Game (through the EA App.

I have done the following...

1, Restart EA App,

2, App Recovery (Clear cache)

3 Reinstall Game x2 to different locations, C:\ and secondary drive.

All of these results in the same Preparing Game / Launching Game.

Any other ideas out there most welcome at this point.

I have attached my DxDiag.txt

Thanks in advanced

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @knobby74 

    Thanks for reaching out to the community and letting us know what you are running into. 

    If you have not can we also try the following?

  • IshanSS2023's avatar
    IshanSS2023
    2 years ago

    I downloaded Jedi Survivor through Epic Games, thought i should make this clear.

    I have the same issue .Opening the game through desktop shortcut shows preparing game and then just gets stuck there.

    Launching through the EA App sidebar shows launching game and then opens Epic Games App .Then i have to launch from there and it says running for a while then goes back to launch.

    Going to the store page and launching doesn't work either.

    I have tried:

    Reinstalling The game.

    Clearing Cache.

    Running as administrator.

    Turning off antivirus, firewall exceptions.

    One last thing .Immediately after reinstalling it launched a few times before stopping again

    Then a day or two later it launched once and then stopped.

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