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Petersaber's avatar
Petersaber
3 years ago
Solved

LowLevelFatalError [File:Unknown] [Line: 686] D3D12_FEATURE_SHADER_MODEL

LowLevelFatalError [File:Unknown] [Line: 686] RootDevice->CheckFeatureSupport(D3D12_FEATURE_SHADER_MODEL, &ShaderModel, sizeof(ShaderModel)) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Adapter.cpp:724 with error E_INVALIDARG

Crash to desktop on launch. Purchased on Steam.

Tried:

- updating GPU drivers

- updating DirectX (already newest)

- clearing nvidia cache

- updating MSVC++ redists - already newest

- verying game integrity

- adding -dx11 as a parameter - that just replaced the error with another

  • Petersaber's avatar
    Petersaber
    3 years ago

    I've fixed the issue.

    The problem was my OS - for some reason unknown to me, it stopped updating, and I've never noticed. I had an old Windows 10 installed - version 1809. That version was too old to do an update (MS in their infinite wisdom block updated from a certain version and back), so I did a clean install with a new version.

    Now the game runs perfectly.

    We can thank SONY and Spider-Man Remastered, which, instead of crashing, scolded me for using W10 older than version 1909, which in turn prompted me to install a newer build. I was 54 minutes away from refunding the game before Steam sale ended.

15 Replies

  • DarthFDG's avatar
    DarthFDG
    Hero+
    3 years ago

    Thanks for including what you've tried.

    I suggest you attach a DXDIAG report, as someone may spot something causing your issue.

  • DarthFDG's avatar
    DarthFDG
    Hero+
    3 years ago

    Nothing jumps out as particularly wrong in the DXDIAG report. In fact, you have one of the few reports I've seen with no issues in the Diagnostics section.

    I suggest you try running with only one monitor while you're troubleshooting.

    You shouldn't have to have a parameter for DX11, so I suggest you remove that to ensure it doesn't get in the way of solving the problem.

    Is the crashing at launch new - i.e. were you able to get into the game before?

  • Petersaber's avatar
    Petersaber
    3 years ago

    I'll try the one monitor approach after work. I'll also unplug the Index.

    No, I've never been able to get into the game. The farthest I got was hearing audio from into splashes (with the -dx11 parameter) on black screen, while simultaneously seeing another type of crash.

  • DarthFDG's avatar
    DarthFDG
    Hero+
    3 years ago

    I have a feeling you have some other type of software getting in the way (in a big way). Try disabling whatever utilities are running - e.g. keyboard/mouse software.

    Make sure all overlays (in Steam, EA app, etc.) are disabled.

    I'm assuming you have no mods installed. If you don't know what I'm talking about, you don't have them installed.  🙂

  • Petersaber's avatar
    Petersaber
    3 years ago

    Disconnected everything other than mouse, keyboard, and a single monitor. Turned off all other software, disabled overlays in Steam and EA App.

    No change.

  • DarthFDG's avatar
    DarthFDG
    Hero+
    3 years ago
    @Petersaber wrote:

    Disconnected everything other than mouse, keyboard, and a single monitor. Turned off all other software, disabled overlays in Steam and EA App.

    No change.

    and you never installed any mods?

  • Petersaber's avatar
    Petersaber
    3 years ago

    Nope. No mods. I downloaded the game and went straight to playing. Well, I tried 😉

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @Petersaber I was curious if you have the game installed on an SSD or HDD storage device?

  • Petersaber's avatar
    Petersaber
    3 years ago

    It's on a HDD. I could try moving to to an SSD (but first I'd need to make ~100GB of space which might not be possible). I don't see how it matters, though. The game working shouldn't depend on whether it's on an SSD or not. That's just storage.

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