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Petersaber's avatar
Petersaber
3 years ago
Solved

LowLevelFatalError [File:Unknown] [Line: 686] D3D12_FEATURE_SHADER_MODEL

LowLevelFatalError [File:Unknown] [Line: 686] RootDevice->CheckFeatureSupport(D3D12_FEATURE_SHADER_MODEL, &ShaderModel, sizeof(ShaderModel)) failed at D:/depot/r8branches/r8release/Engine/Source/Runt...
  • Petersaber's avatar
    Petersaber
    3 years ago

    I've fixed the issue.

    The problem was my OS - for some reason unknown to me, it stopped updating, and I've never noticed. I had an old Windows 10 installed - version 1809. That version was too old to do an update (MS in their infinite wisdom block updated from a certain version and back), so I did a clean install with a new version.

    Now the game runs perfectly.

    We can thank SONY and Spider-Man Remastered, which, instead of crashing, scolded me for using W10 older than version 1909, which in turn prompted me to install a newer build. I was 54 minutes away from refunding the game before Steam sale ended.

DarthFDG's avatar
DarthFDG
Hero+
3 years ago
@Petersaber wrote:

Disconnected everything other than mouse, keyboard, and a single monitor. Turned off all other software, disabled overlays in Steam and EA App.

No change.

and you never installed any mods?

Petersaber's avatar
Petersaber
3 years ago

Nope. No mods. I downloaded the game and went straight to playing. Well, I tried 😉

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @Petersaber I was curious if you have the game installed on an SSD or HDD storage device?

  • Petersaber's avatar
    Petersaber
    3 years ago

    It's on a HDD. I could try moving to to an SSD (but first I'd need to make ~100GB of space which might not be possible). I don't see how it matters, though. The game working shouldn't depend on whether it's on an SSD or not. That's just storage.

  • Petersaber's avatar
    Petersaber
    3 years ago

    Game moved to SSD out of curiosity. No change.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @Petersaber Thanks for the update! I was curious if the faster speed might help us with getting past this.

    Would it be possible to try a "sfc /scannow" via CMD to check if there is anything detected?
  • Petersaber's avatar
    Petersaber
    3 years ago
    @EA_Illium Did. Windows Resource Protection did not find any integrity violations.

    Restarted anyway, game crashes all the same.
  • Petersaber's avatar
    Petersaber
    3 years ago

    I've fixed the issue.

    The problem was my OS - for some reason unknown to me, it stopped updating, and I've never noticed. I had an old Windows 10 installed - version 1809. That version was too old to do an update (MS in their infinite wisdom block updated from a certain version and back), so I did a clean install with a new version.

    Now the game runs perfectly.

    We can thank SONY and Spider-Man Remastered, which, instead of crashing, scolded me for using W10 older than version 1909, which in turn prompted me to install a newer build. I was 54 minutes away from refunding the game before Steam sale ended.

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