3 years ago

LowLevelFatalError [File:Unknown] [Line: 686] DXGI_ERROR_DEVICE_HUNG

Product: STAR WARS Jedi: Survivor Platform:PC Summarize your bug Randomly, my game crashs and appears this error: "LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8r...

EA_Illium

EA Staff (Retired)

3 years ago

Hi @Joereevo Can we try a few more steps and check if this continues?

Run the System File Checker tool then Check for Windows and GPU updates
Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
Guide for Troubleshooting Graphics issues
Install/Repair your VC++ files for Jedi Survivor
Check for other applications that may be limiting EA App or Game performance

Joereevo

New Novice

3 years ago

Tried those solutions and still can't seem to get the game to launch. I'm not running any apps that I wasn't running for the first 18 hours of gameplay. Any other ideas?

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LowLevelFatalError [File:Unknown] [Line: 686] DXGI_ERROR_DEVICE_HUNG

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