Forum Discussion

Dekurl's avatar
Dekurl
3 years ago

LowLevelFatalError [File:Unknown] [Line: 686] DXGI_ERROR_DEVICE_HUNG

Product: STAR WARS Jedi: Survivor Platform:PC Summarize your bug Randomly, my game crashs and appears this error: "LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8r...
DocMosh's avatar
DocMosh
3 years ago

I continue to crash to desktop while on Jedha. I'm currently trying to fight <a boss on Jedha> and I can't get through the fight because this continues to occur. The error message I'm receiving is. 

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

I've done all the troubleshooting tips and nothing has worked. DxDiag attached in the event that it might do some good. 

[CM - Edited for spoilers]

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DocMosh 

    There is a repeated error at the bottom of your DxDiag that would suggest an issue with your System Files.

    Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

    Thanks.

    • DocMosh's avatar
      DocMosh
      3 years ago

      @EA_Barry  Thank you for this. I was able to fix my system files; however, it did not do anything for my crashing. Still having the same issue with the same message. I also tried running as administrator as another user suggested, but no luck.

    • Psychoskysr's avatar
      Psychoskysr
      3 years ago

      Can we at least know if this is being investigated or something @EA_Barry? Jedi Survivor was the reason that I activated EA PlayPro to be honest but I already lost some time on it 🙂 Countless of troubleshooting completed by many users but I did not see any official messages from anyone.

About STAR WARS Jedi: Survivor™

Join the community forums and talk with us about your experiences in STAR WARS Jedi: Survivor™.2,552 PostsLatest Activity: 8 hours ago