Hi everyone, Please let us know in this thread if you're still running into issues with receiving/redeeming Pre-Order & Deluxe Edition bonus codes if you have purchased STAR WARS Jedi: Survivor™️ via Best Buy. Links to other thread(s) for reference: [INFO] - Pre-Order & Deluxe Edition content codes missing Lost access to Pre-Order & Deluxe Edition bonuses Thank you.

Neither my pre-order code or my deluxe edition codes are working. just says cannot be redeemed at this time.

Hello,I pre-ordered the digital deluxe version from Best Buy in December and didn't get a code for the pre-order bonus. Best Buy customer support gave me the run around and said to contact EA.Thanks for any help you can provide!

Hi, @GrumblyCoder, If you're still having issues with the Pre-Order & Deluxe Edition bonus codes with your Best Buy purchase, please reach out to our support team via https://help.ea.com/contact-us. When doing so, please make sure to have a valid Proof of Purchase. Good luck.

So this isnt about best buy but im confused, when I pre-ordered the game from a third party I only got the game code, was I supposed to get a second, separate code for the pre order bonus, or was my code supposed to be flagged as a preorder and unlock automatically?

@EA_Leeuw- I'm still having problems with Best Buy. This was the latest from them on Tuesday May 9:Thank you for choosing Best Buy.This email is in response for the POB codes of Star Wars Jedi Survival.I'm sorry to know that you still not receive the code for POB codes from the game of Star Wars Jedi Survival.We regret to inform you that this software encountered some problems and we're in the process of escalating it as of the moment so we don't have codes to provide for now.As per careful review, we have to investigate and report this manually to Higher Management for assistance on why it shows error to our support team's tools.Since we are the retailer selling this product, we will take time to check with the vendor to avoid this type of issues in the future. The escalation may take at least 24 - 48hrs before we receive any updates. Please keep an eye on your email time to time.I've created a case with EA but that doesn't seem to be helping much...

[OPEN] Best Buy Pre-Order & Deluxe Edition bonus codes issues

14 Replies

02c6aff31713ec6
2 years ago
Still looking for help with this code. I spent an extra $20 for the deluxe edition, it would be nice if I got its benefits. Thanks.
Ocandersis
2 years ago
I run into the same problem, I purchased the game, applied the pre order bonus code, under manage add ons on the EA app it shows "Pre Order Content" installed but I dont have access to the Hermit set ingame.
davidyahoocom
2 years ago
i bought the deluxe upgrade on steam pc a couple days aho and none of the items are appearing in game please help!
EA_Leeuw
Community Manager
2 years ago
Hey @davidyahoocom, @Ocandersis, @02c6aff31713ec60,

It would be appreciated if you could double-check what this thread is about. 🙂

Did you all buy the game via BestBuy? If not, please create a separate thread for the issue you're experiencing, or use the AHQ search feature to respond to an already existing thread about the issue.

Thanks!

Forum Discussion

[OPEN] Best Buy Pre-Order & Deluxe Edition bonus codes issues

14 Replies

About STAR WARS Jedi: Survivor™

Recent Discussions

CUSTOMIZATION:

star wars jedi survivor bug

Star war Jedi survival

Star wars jedi survivor deluxe content not showing up

Updates to the game