Forum Discussion

2 years ago

Solved

[OPEN] Game Crashing on Koboh (PC)

So, as the title says, my game keeps crashing on Koboh....I'm at the first meditation point and off to the right on a small cliff is a chest, I try to open the chest and my game freezes, music still ...

EA_Leeuw
2 years ago
Accepting as solution for visibility purposes only.

Hi everyone,

The teams are aware of the reports and are investigating the issue.

Question:

When the game crashes, does it give the Unreal Engine error message screen, mentioning something like "EXCEPTION_ACCESS_VIOLATION", "DX12", and "DEVICE_HUNG" or "DEVICE_REMOVED"?

If that is the case, could you please open a Windows Terminal window with Administrator Rights and type "sfc /scannow" (without quotation marks) and check if Windows can find any damaged files and repair them?

If we have any updates, we hope to be able to share them with you as soon as possible.

In the meantime, it is recommended that you take a look at this.

Thank you.

-KoS-Darth_Lope

2 years ago

@Gonfuzza so let's sum this a bit here since you think im being too 'ivory tower' about this:

We both agree EA is at fault, we both appreciate this. We both seem to agree they have probably broken some law. And we both agree of the futility of a legal action beyond following up with yiur local process to reclaim your lost funds. That in mind please elaborate:

What action can you take to hold them accountable?

What does shouting at forum mods and devs do to achieve this?

What outcome do you expect for the behavior to have?

What actual legal options do you have to recoup "damages" from their "deception"?

What purpose is there in pointing out the obvious moral and (dubiously) legal failing?

Whats more: what purpose does reasserting the moral failings of EA serve beyond emphasizing the point that good faith in marketing should not have been assumed?

Do consumers not have a responsibility to consume wisely?

Let's not conflate "quality control" with "encouraging deceptive business practices by rewarding them with money in exchange for faulty products." One is an issue EA can address, the other is a behavior of rewarding falsehoods in a way that enables them to continue their own negative. Behaviors. And yes if we as a community were more judicious about supporting companies we agree with rather than chasing narrative closure it could have a meaningful impact.

Let's also acknowledge the elephant in the room: Advertising goal is to manipulate you into buying something. You know this, you've stated this, why exactly would one assume good-faith in any advertising knowing the meta behind it? If you trust something you know is probably unethical, is it not your fault when you get burned?

Please do tell, because I don't see how your point is any less moot. Also I don't see what advantage SHOUTING AT THE MODS AND DEVS would give any of your points. (Caps for effect). Your turn spock.

Oh also in terms of concluding the story: let's plays are a great way to circumvent playing through bad games and enjoying the narrative. Other options do exist, and there are yet still more beyond that.

Gonfuzza

2 years ago

@-KoS-Darth_LopezYou're changing the subject and trying to widen the discussion to hide the obvious flaw in your logic: the precise point we're disagreeing on.

You were claiming that consumers were in some way at fault for EA's conduct because they paid for the game. I strongly disagreed and explained why.

</the point we were disagreeing on>

The point in question has nothing to do with being able to punish EA through the law: that's your logic and your argument about people buying the game instead of listening to the YouTuber you personally listen to and punishing EA for its behaviour via lost sales (ie. not buying the game in the first place). To your original point "No one "made" you pay 70 dollars" when user Upa44 complained about paying $70 for an unplayable game, that it was somehow partially his fault for buying the game instead of listening to your YouTuber and avoiding a purchase. Remember?

I never shouted at anyone. I never used caps. It was Upa44 earlier in the thread used caps and shouted. All I said was that I agreed with how he is feeling because EA has been giving us radio silence. You get so angry that you forget who said what to whom and what was being discussed.

Please don't bring up Mr Spock. You're far from being logical here with your emotive venting that consumers are at fault for EA's poor conduct. Even now as you **finally** admit EA is beholden to a legal responsibility to put out a game which works as advertised, you still insist on your illogical argument that consumers ought to "consume wisely" and partially absolve bad business practices by pointing at the consumer.

How illogical and insane.

The point of the law is that is absolves consumers/gamers of being responsible for EA's quality control versus your argument that users are culpable if they don't make themselves aware of those quality issues before purchasing. Do you go to a restaurant and when the meal is served half raw accept the owner's explanation that you should've read his crappy online reviews on Youtube before paying? Do you hear yourself? I would bet any sum of money that in the real world, when someone doesn't give you what you paid you, you complain like the rest of us instead of issuing a written mea culpa reflecting upon your own culpability for someone else's mistakes like you have here on this online EA forum.

But fine. Forget logic and forget the law. Beat yourself up for EA's mistakes and tell yourself you're being rational and fair minded,. I'm telling you dude, no one else here is buying it. But feel free to fight the good fight and not surrender your principles. Someone might thank you one day. Someone from EA perhaps. You never know.

Have a nice day.

Ani_Simpwalker6
2 years ago
Guys, can you two just stop filling this thread with your argument? If you wanna continue this please do it in your DMs, its not helping anybody here.
Thx so much ^⁠_⁠^, cheers
Gonfuzza
2 years ago
@Ani_Simpwalker66 Fair call. I'm done.
SacredSe7en
2 years ago
Just to wrangle this topic back in, here is a fresh video I took just now. Same crashing behavior as before.
https://www.screencast.com/t/hnNeKxxmDhN9
Feel free to fast forward past the loading screens, etc.
I see the same behavior if I take the other path and fight the enemies. After I squeeze through a little opening, I see the same type of bird, and my game goes unresponsive. I can kill the game w/ task manager.
MasterKaoCen
2 years ago
I expect the problems to be resolved with the upcoming patch 4 this week. Coming to consoles today
SacredSe7en
2 years ago
@MasterKaoCen why do expect this patch to fix it? It's not stated in the notes.
mellow729
2 years ago
@SacredSe7en Did you have more than 1 update? Cuz it says patch 4 on EA's Twitter, but I had only one so far through the EA Launcher...
mellow729
2 years ago
@MasterKaoCen Did you get more than one patch update???
SacredSe7en
2 years ago
I am puzzled by that as well, because the last patch was titled "Patch 3.5"
There was definitely a patch that I downloaded on May 1. There was one on release day that came after the pre-download was installed. Maybe there were couple of patches pre-release?
Phoboystos
2 years ago
I very hope that the fix for theses freezes/crashes in Kohbo is a part of the "Various crash fixes" section of the patchnote, do you maybe know something about that ? @EA_Leeuw
Ani_Simpwalker6
2 years ago
Ok guys I have some updates.
I found this post from oct 2022 from the new world community where a few people were having a similar issue.
https://forums.newworld.com/t/game-freezing-audio-still-plays-have-to-end-from-task-manager/776651/39
There was one solution, stating that you should reinstall your graphics card.
So i did that, cleaned the PCIE slot and mounted it in a another PCIE slot on my motherboard. The PC didn't boot so i installed it back into the original slot and booted up the PC.
Sure enough the bird crashes on start of Koboh were gone. I got about 2 hours of gameplay without crashes but then in the second tomb the game crashed again.
I my case I think it may have to do something with certain components of my Nvidia drivers crashing.
I tested my graphics card using Furmark before the crash and after. Before it managed 120 fps constant and after only 85.
So i reinstalled my drivers for a second time this week, again performing a new installation (and deleting the old driver, the installer has a advanced option for it) and that seems to solve the issue for now.
I will continue testing this and report any new development.
Cheers
Edit: Also forgot to mention that when the game was constantly crashing it was using 100% of my gpu at medium settings, now when its not freezing it uses just about 45% at same configuration. I'm running a slightly overclocked gtx 1660 super.
Turning on Ray tracing seemed to help with the issue as well.
!Also this is not a fix, it's just something that is working for me now!
SlasherMarv1985
2 years ago
@Ani_Simpwalker66 I tried what you have mentioned, opened up the case, pulled out the card, cleaned up the slot although the thing is basically brand new. I however don't have another PCIE slot, so I mounted it back in the same slot, fully reinstalled the drivers, opened up the game, and bang, crash right at the start, no difference.

Kind of a hopeless situation for me.
ing_fdoag
2 years ago
@SlasherMarv1985 Hi, I also tried what he said about windows 11, I reinstalled a clean copy of windows 11 pro, started the game, and freezed 3 seconds after.
ing_fdoag
2 years ago
There are some movements in the Jedi Survivor branch in steam, apparently they are testing the patch and valve reviewing it
https://steamdb.info/app/1774580/depots/
Hardtarget24
New Novice
2 years ago
absolutely brutal. I've managed to get up to the Cantina on Koboh but now just freezing in that cutscene or just freezing as soon as I load into the game. Literally nothing I can do. *sigh*
Ani_Simpwalker6
2 years ago
@ing_fdoagI didn't say absolutely anything about reinstalling, you did that yourself. I just asked if anybody has these issues on Windows 11.
And the graphics card solution is working for me now at least. I also messed with the Nvidia pannel and changed a few power settings. Tbh I have no idea which of these things helped I'm just happy something did.
SacredSe7en
2 years ago
It looks like today's PC patch has fixed the bird fly/crash issue. I was able to get the chest up on the ledge near the first meditation point, and return to the meditation point. I have not been able to do that before. I will keep playing a bit and see what other info I can report.
Edit: was able to get a solid hour of gameplay in with no crashes. Eventually, I had a crash during a quick-time event when killing an enemy.
Edit 2: Got another hour in, but then I crashed upon being killed and respawning. Going to take a break for a bit as I am frustrated by the crashes, and bc I got other stuff to do lol
Edit 3: Tried to load back into the game, and I cannot. The game keeps crashing when loading. I can no longer play the game. EA, please fix.
ing_fdoag
2 years ago
The ñatch has been released
https://steamdb.info/patchnotes/11177842/
mellow729
2 years ago
Working for me!!
Poiluboi
2 years ago
My game has stopped crashing immediately on loading my save on Koboh. Instead, it'll crash when I try to traverse different parts of the world. My save is at the meditation point right outside the city, and if I don't put the priority of the .exe to high, the game gets an error that says I ran out of VRAM and crashes.

When I try to explore the areas that I went through to get to the city, the game just hardlocks and crashes, no error message or anything.

So, I still can't play the game.
Poiluboi
2 years ago
Alright, so this helped. https://www.nexusmods.com/starwarsjedisurvivor/mods/7

I recommend everyone here give this a try. I still crash every now and then, it's not a perfect solution so your mileage may vary, but I'm able to actually play the game now.

Figures I'd have to resort to a third-party mod instead of getting an actual, completed game, but whatever. I'm just happy I can play the game I paid $70 for.
1d22eb7aa50b086
2 years ago
Post patch today - was able to progress past the common freeze when entering koboh city, but now crashing immediately upon load after reaching a meditation point (and entering a jedi training screen then exiting)

It looks like my save is basically unrecoverable now as it crashes upon loading - I'm not really interested in trying to resume koboh for the 3rd time anew. Steam denied a refund for the game because I've played 13hrs (but only managed to progress to koboh lol)

Pretty frustrating. EA support portal is down now, AND the last 3 tickets are closed without comment or resolution. Survey emails sent after also don't accept any feedback.

Really, really poor customer experience.
SacredSe7en
2 years ago
@1d22eb7aa50b0863 I am in the same boat. Cannot load into the game anymore. I've "played" 6 hours, but really that has been mostly frustration on Koboh w/ crashes, etc. I feel ripped off.
pepe-thunder80
2 years ago
same frezze no solution patch good, this sucks
AlexC47
Seasoned Rookie
2 years ago
patch changed nothing. game still crashes constantly if i try to play on the tv, and works like a charm if i play it on my 240hz monitor. it's such a weird bug to have... (i'm talking about the DEVICE_HUNG crash, as i'm sure it got lost in all these messages)
YoungStrats22
2 years ago
@AlexC47 Same issue here wit the DEVICE_HUNG error, up until latest patch I had no crashing issues, now it crashes at the same point every time in Koboh.