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darthkyle205's avatar
darthkyle205
2 years ago
Solved

Preorder bonuseses are missing

Hello,

I preordered the game on Steam and played it to completion around launch last year. I recently started playing again but my preorder bonuses are missing. I found another thread with troubleshooting steps to restore my preorder bonuses but those steps have not worked for me. They included disabling and reenabling the DLC bonus and verifying the game's files. Other players have also reported it takes mutliple game reboots for the bonus to appear.

I have followed the previously posted troubleshooting steps and rebooted my game around 6 times after reenabling the DLC in steam but I still cannot access the Hermit clothing items or lightsaber parts. When will a permanent solution be given? It has been close to a year since the game launched and I find it unacceptable that this issue is still "under investigation" according to the pinned forum for this game.

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @darthkyle205 

    Thanks for the information, I don't see anything that should cause a concern with your account. 

    To check do you use mods or anything similar with the game? 

7 Replies

  • darthkyle205's avatar
    darthkyle205
    2 years ago

    No they do not appear on a new save. This true for both a brand new save and a new game plus save I made from my initial play through.

  • cj_art's avatar
    cj_art
    2 years ago

    I heard early reports of these issues, which contributed in part to my refunding of my pre-order on Steam. 

    I subsequently purchased the Deluxe Edition while subscribed to EA Play Pro, and as of Patch 7 wherein I repurchased the Steam version of Jedi: Survivor, my "Preorder bonuses" have functioned without issue. (I did request prior to launch via social media to have EA Play Pro as a fallback option for pre-order bonuses, depending on how badly the items might be missed as possible DLC items.)

    Steam: Pre-Order Refunded

    EA Play Pro: Purchased Deluxe Edition in an attempt to retain the EA Play Pro "preorder bonuses".

    Steam: Purchased the "Standard" edition.

    Steam connects to the EA Desktop App, and uses the save data and DLC from the EA Desktop App. 

    Steam Standard + EA Play Pro Deluxe Edition = Working Preorder bonuses

    Since Jedi: Survivor has dropped down to regular EA Play and entered onto the Microsoft Gamepass platform, I do not know if this is still the case. 

  • darthkyle205's avatar
    darthkyle205
    2 years ago

    Hello again,

    I sent you a private message with the requested information.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @darthkyle205 

    Thanks for the information, I don't see anything that should cause a concern with your account. 

    To check do you use mods or anything similar with the game? 

  • darthkyle205's avatar
    darthkyle205
    2 years ago

    Yes I do use mods.

    I just reinstalled the game from scratch and the preorder bonuses appeared again. I'm guessing one of my mods was interfering with the game's files. I'll have to go through my mods individually until I can find the culprit but looks like the primary issue is resolved now. Thank you for your help!

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