Re: [Fixed] - "Please wait while we install the partner application" on EGS?

NA East...  Canada.

Windows = English 

Regions are the same.   It is 100% related to the EA app and Epic Games not linking.    

• In which region are you located? Southeast Asia, Philippines
• What is the language of your Windows? English
• What is the region & language of your Epic and EA accounts? Same
• Is this different from the region where you're located? No

•In which region are you located? Netherlands
•What is the language of your Windows? It is Dutch.
•What is the region & language of your Epic and EA accounts? region is Netherlands and language English.
•Is this different from the region where you're located? No

- In which region are you located? united states Missouri
- What is the language of your Windows? English
- What is the region & language of your Epic and EA accounts? English
- They are the Same

• In which region are you located? Netherlands
• What is the language of your Windows? Dutch
• What is the region & language of your Epic and EA accounts? Netherlands - english
  • Is this different from the region where you're located? no

• In which region are you located?     Hungary
• What is the language of your Windows?    hungarian
• What is the region & language of your Epic and EA accounts?   Hungary, both apps in english 
  • Is this different from the region where you're located?    No

• In which region are you located?
  • Australia
• What is the language of your Windows?
  • English
• What is the region & language of your Epic and EA accounts?
  • Australia and english
  • Is this different from the region where you're located
    • no its not

• In which region are you located? North America
• What is the language of your Windows? English
• What is the region & language of your Epic and EA accounts? North America East
  
  • Is this different from the region where you're located? they are the same

Thanks for the reports and additional information, all.

The teams are currently investigating the issue with the highest priority and we hope to have an update available as soon as possible.

No further details are needed.

Hi everyone,

We have received a heads-up from Epic Games that they've resolved the issue that was causing this "Please wait while we install the partner application" error.

Could you please restart the Epic Games Store launcher & the EA app and try to launch the game via the Epic Games Store launcher again to see if it is now also working correctly for you?

It is possible that you need to update the Epic Games Store launcher.

I got it to work by changing the download location to the epic games library folder in the EA app. I couldn't just move it though, had to download it again. I tried moving it first, and after deleting it and restarting, then downloading to epic library folder, it started up correctly. I originally had trouble with epic launching the EA app prior to downloading, but all that took to fix was uninstalling and reinstalling the EA app. Hope this helps someone.

@EA_Leeuwis there any news about the fix

i cant even download the help

Hi all,

If you're still experiencing the issue after yesterday's fix from Epic Games went live, we would recommend either reinstalling the Epic Games launcher, the EA app, or both, to see if that fixes the issue for you.

Please make sure that all applications are fully up to date. If you want to force-check if your EA app is up to date, please run the EA app Updater program (that is installed on your PC once you install the EA app).

Thanks.