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K1llrzzZ's avatar
K1llrzzZ
Rising Rookie
2 years ago

Re: Game crashes during Storm Run and other points on Jehda

Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug Game crashing on Jedha map. There's an ATST bossfight, first time it crashed I pressed L2 to finish off the ATST, a cutscene was about to start and it crashed. Second time I got trough the cutscene, I was in the cave, another cutscene was about to start when it crashed. Third time the cutscene got midway trough but then it crashed again.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play trough the mentioned section in Jedha.
What happens when the bug occurs? The game crashes to desktop with the following error: LoginId:de502096bd6dfc9e24d2a53b05af51ff LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
What do you expect to see? Playing trough the game without crashes

Here's what UE4 says:

"LoginId:de502096bd6dfc9e24d2a53b05af51ff

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG"

My specs:
CPU: Intel Core i9 13900KF
RAM: G-SKILL 32GB DDR5 6400 CL32
GPU: Nvidia RTX 4090
SSD: Samsung Evo 970 Plus
OS: Windows 11 Pro
GPU driver is up to date

(CM: Edited to remove c/p portions)

10 Replies

  • K1llrzzZ's avatar
    K1llrzzZ
    Rising Rookie
    2 years ago

    Update: Turning ray-tracing off helps, confirmed by another user with the same issues. Weird because I didn't have any crashes beforehand and had RT on the whole time, it only started at this exact section.

  • Isaruu's avatar
    Isaruu
    2 years ago

    I will try turning it off, its weird im only crashing on Jedha. took me ages to get off that planet the first time, went back to the previous planet did some quest no crashes went to the broken moon no crashes, back to jedha crashed 10 seconds in..

  • I tried turning off the Ray Tracing and it seemed to fix the problem and I didn't CTD. I think Ray Tracing is broken in this game so I'm going to play with it off although my computer w/ RTX 4090 should handle it easily.

    My specs:
    CPU: Intel Core i9 13900KF
    RAM: 64GB DDR5 
    GPU: Nvidia RTX 4090
    OS: Windows 11 Pro
    GPU driver is up to date

  • Same issue here, Jedha is unplayable.

    LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

    CPU: AMD 78000X3D
    RAM: G-SKILL 64GB DDR5 6000 CL30
    GPU: Asus TUF RTX 4090 (driver up to date)
    SSD: Samsung Evo 980 Pro
    OS: Windows 11 Home (up to date)
    GPU driver is up to date

  • dsim2310's avatar
    dsim2310
    2 years ago

    I have the same issue. I have a high end rig and want to play with raytracing on. No issues untul Jedha. Now it crashes on the same scene every time. It works when i turn off ray tracing duhhhh but i paid for the whole experience not for some feature incomplete game. EA U SUCK. UR DRM SUCKS. UR APP SUCKS. UR SERVERS SUCK. DEMANDING TO BE ONLINE ON A SINGLEPLAYER GAME SUCKS.

  • I'm also having this issue. It's gotten to the point where I can no longer progress in the game. Which is truly unfortunate as this game is so good but these technical issues are really souring the experience of it. I guess I'm stuck waiting for the next patch since I already have ray tracing off and have tried other workaround that people have been suggesting.

  • ShaneActually's avatar
    ShaneActually
    2 years ago

    I’ve seen a lot of people suggest raytracing be turned off. But I didn’t have it on to begin with 

  • 12900ks and 4090,

    Lowlevelfatalerror on Jeddha all over the place. Every 5 minutes. Only started happening since they patched the game. 

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