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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: Is my laptop able to handle this game?

@gpatter  The processor may or may not be good enough, depending on the exact model.  The same goes for the graphics card.  What would be more helpful is for you to provide a dxdiag, which will list system specs and drivers as well as some details about recent Windows errors, including crashes.  So please run one and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also disable Raytracing and let me know whether it helps.

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  • gpatter's avatar
    gpatter
    2 years ago

    Thank you for your help! Here's what I found:

    • OS: 64-bit Windows 11
    • Processor (Intel): Intel Core i5-11400H
    • Memory: 8 GB
    • Graphics card (NVIDIA): GeForce GTX 1650
    • DirectX: 12 
    • Hard-drive space: 237 GB

    I also read about disabling ray-tracing a while ago and it helped but didn't fix the issues. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @gpatter  Your laptop's graphics card is significantly below the minimum requirement for Jedi Survivor.  It's both much slower than the listed GTX 1070 and has half the video memory.  Either or both could be the problem here.

    The only suggestions I can make are to lower the graphics settings to the minimum, and to lower the in-game resolution too.  I can't promise that this will make the game stable, but it's possible you'll be able to play without too much crashing.  Also, make sure your laptop can properly cool itself: play on a hard flat surface (no resting the laptop on a blanket), or use a tray or cooling pad.  Thermal throttling will only make the problem worse.

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