Re: Jedi Survivor Preload error

@Star-wars-pojken I bought it on EA as well. You cannot do this process from the desktop app. You have to go to ea.com then connect to your account, go to account setting and check the "order history" button. It is a quite unintuitive path.

4 Replies

Star-wars-pojke
2 years ago
@Stratomir okay but when refunded the game it said I would get 0 dollars back so do I get money back cuz it looks like I dont get them back
Talimus_Saiyan
2 years ago
My issue with doing that is I don't want to lose the preorder bonuses. If I get to keep them then that'll be fine but if not then I'll have to find some work around.
EA_Leeuw
Community Manager
2 years ago
Hi all,

If your download is still stuck, it's also possible that something went wrong with your order.

Unfortunately, we can't help you with this via the forums, you have to reach out to the support team via https://help.ea.com/contact-us.

Thanks.
Zadwon
2 years ago
I just resubmitted my payment method, fingers crossed that it lest me keep the preorded stuff