Hello everyone,
I understand that this is a frustrating situation, and it's valid to voice your complaints about it.
As you are experiencing yourself, there are quite a few issues with how the EA app can interact with a player's PC - this is not the fault of the player and there is no intention of pushing the fault on the player. The issues are continuously being worked on by the EA app team, but in the meantime, the Support, both through EA Support and here on the forum, have to help players through troubleshooting - as we personally cannot do anything to change the EA app, we have to figure out what part of the PC makes the EA app not function. That information can then be forwarded to the team, so they can work on the EA app.
Therefore, while the troubleshooting might make some people think we are trying to blame them and their PC on it, it's actually more about searching for the fault in relation to the EA app.
Regarding your issues with the game, would you please provide some details about what specifically are the issues you are experiencing? I can try and help you get Jedi: Survivor to work.