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EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Will Jedi: Survivor run only on the EA App on PC?

Hello @Karrgast,

sadly, Origin is about to be fully sunset and therefore will be unable to be used in the near future. This means that you will eventually need to install the EA app in order to play any EA games. While at the moment, you can still play on Origin, that possibility will not be available soon, and you will have to prepare to move to the EA app soon, meaning you will also have to play Jedi: Survivor there.

- Pythia

13 Replies

  • How can I get Jedi: Fallen Order to run on Steam now that Origin is basically replaced? It's a great game but I don't want to buy it twice...

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @tufbdd123,

    have you already bought the game as pre-order? If not, you can easily buy it on Steam. You can also easily play the game through the EA app, though if you have decided to try playing it on Steam instead, you can try and get a refund so you don't have to purchase the game twice. 

    - Pythia

  • @EA_Pythia So are you saying that if someone pre-orders Jedi Survivor on Steam, they should refund it and purchase on EA App because it won't work otherwise? I have Jedi Fallen Order on Steam, and with the change to the EA App, I can no longer launch the game because of EA. I always get an error saying "an error on our side" hence EA's fault. If I can't get my Steam Pre-order to launch with the EA App, is EA going to compensate me because I can no longer refund via Steam?
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @Roebuckhartstag,

    no, you can easily play through Steam - you will however also need the EA app. The issue discussed here was that Origin has been replaced through the EA app and if someone was happier with not using Steam, they don't have to buy it twice by getting a refund.

    The game can be played on Steam and the EA app - only Origin does not work any more, as it's been completely replaced by the EA app for Windows now.

    Regarding your issue with the launching of Fallen Order, please open a new thread, where someone can help you with this issue - while there are different reasons for this kind of issue, it is often solvable. I suggest running Steam as Admin as example, and to put the EA app, and the game as an exception in your Antivirus. This could help with your problem regarding the error message. As this thread is about a different inquiry from your technical issue, I would however request you open a new thread.

    If you bought a game through Steam, you will have to refund the game through their services, as EA does not have access to Steam data and sales.

    - Pythia

  • @EA_Pythia Yeah but you cant tho lol The EA app has broken the game for many steam users and all you need to do is look around any forum and find people in the same situation please use that money that we paid and fix the app so we can play the game we paid for...
  • yeah  but tons are complaining that it doesn't work well. Which makes me want to wait or just not buy the game at all

  • You won't have to buy it when you update to the EA app.  It will port over

  • Benelor's avatar
    Benelor
    2 years ago

    Trust me. EA App is garbage. The game doesn't work as it should almost anywhere (including consoles) and the support is kinda ignoring everything you say pretending the errors are on your end when everyone knows it is not ours but EA's fault. 

    As long as ppl pay them they will continue with this behaviour. You already decided to not give them your money. I was the fool still believing you can not possibly screw up such a big name as star wars. But shiver me timbers was i wrong. 

    I therefore join you in the observation of not giving them a penny anymore. 


  • Thank you, EA for ensuring I will never buy another EA game. I deleted my favorite series when you grabbed them from my hard drive and tried to force Origin on me. Now you are attempting to require I use your new garbage launcher,  it's idiotic and will never happen. I don't need or want your crap running in the background on my PC.

  • that would not be any problem if that app of urs (EA-Play) would work!

    But you guys have managed that people can't run the game anymore, this is really frustrating because as you said you want everyone to play via ea-play but then we can expect it to work then.. but for many people it does't anymore.

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello everyone,

    I understand that this is a frustrating situation, and it's valid to voice your complaints about it. 

    As you are experiencing yourself, there are quite a few issues with how the EA app can interact with a player's PC - this is not the fault of the player and there is no intention of pushing the fault on the player. The issues are continuously being worked on by the EA app team, but in the meantime, the Support, both through EA Support and here on the forum, have to help players through troubleshooting - as we personally cannot do anything to change the EA app, we have to figure out what part of the PC makes the EA app not function. That information can then be forwarded to the team, so they can work on the EA app. 

    Therefore, while the troubleshooting might make some people think we are trying to blame them and their PC on it, it's actually more about searching for the fault in relation to the EA app. 

    Regarding your issues with the game, would you please provide some details about what specifically are the issues you are experiencing? I can try and help you get Jedi: Survivor to work.

  • There is a really simple solution to make everyone happy, get rid of the EA App.  No one likes it, no one wants it, it only makes playing the games a pain in the a$$, and does absolutely nothing to improve anything.  People are already buying it through Steam, so EA is already paying Valve the fee to sell through Steam, EA gains absolutely nothing by forcing this broken app on people.  No one is ever going to use it to buy anything and there is nothing that Steam doesn't already do that a EA App could do any better or any different.  The EA completely broke my ability to play fallen order on PC, it worked perfectly fine until the EA App was forced.  I was lucky in that I only paid $7 for it on a sale on Steam, I'd never buy anything direct through the EA App.  I don't think I would buy anything after this from EA anyway.  I am trying to play Jedi Survivor and everything is fine except the stupid EA App, it is pointless and only makes the game run worse somehow.  

  • I've been using my controller to play Jedi Fallen Order on PC without any error via Steam client.

    Now, the EA app, is crushing it, I wasn't be able to play Jedi Survivor with the controller even when Steam recognized it, but, once launched the Jedi Survivor it only works with keyboard+mouse, and if I try, again, with Jedi Fallen Order now doesn't work.

    Can you, please, solve these problems with th EA app, or give us the possibility to disable, a parameter to avoid using it if it isn't possible for the client to work fine.

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