[RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library
Hi, I purchased the game and entered the activation code to redeem the title. The code was accepted yet the title isn't showing up in EA Play and keeps asking me to buy it. The EA app crashed after I clicked the 'download' link - due to the outage you've been experiencing today. It now appears that I don't have the game registered to my account.
I dont have the game in my library i dont know why, anyone have the same problem? I pust a ticket and the only repy the gave is to come and ask in the forums, im upset and i hope i dont have to buy the game again.
Hi, it looks like you have the pre-order content for the game, but not the game itself. You may want to check for additional contacts from your retailer for other codes, or reach out to them.
Same, bought Survivor on Instant Gaming, redeemed the code, it worked. The game is not in my library. I signed out and in, uninstalled and re installed EA app, still nothing, its been more then 35 hours and still no solutions. Can't play
Hi, I had the same problem but... I already clear my cache 2 times and the game does not appear in my library. I am very upset because i don´t want buy the game again, I don´t know what to do anymore. Some help would be great. Because i redeemed the code and the game dosen´t show for me to downloading it. Pls HELP !
@EA_QueenBee I have the same issue and clearing the cache didn't work. Just redeemed the key received from AMD Rewards, but didn't click on "Download". Now the game does not show up on the library, and the key of course says it has already been redeemed
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PC Code (3rd party) redeemed - Game not in EA app library","id":"message:10670374","revisionNum":1,"repliesCount":207,"author":{"__ref":"User:user:3510242"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"conversation":{"__ref":"Conversation:conversation:10670374"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10670374"},"body":"
Hi, I purchased the game and entered the activation code to redeem the title. The code was accepted yet the title isn't showing up in EA Play and keeps asking me to buy it. The EA app crashed after I clicked the 'download' link - due to the outage you've been experiencing today. It now appears that I don't have the game registered to my account.
\n
Can you help please?
\n\n
CM edit: edited title for clarity.
","body@stringLength":"440","rawBody":"
Hi, I purchased the game and entered the activation code to redeem the title. The code was accepted yet the title isn't showing up in EA Play and keeps asking me to buy it. The EA app crashed after I clicked the 'download' link - due to the outage you've been experiencing today. It now appears that I don't have the game registered to my account.
\n
Can you help please?
\n\n
CM edit: edited title for clarity.
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[RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library","moderationData":{"__ref":"ModerationData:moderation_data:10670375"},"body":"
I dont have the game in my library i dont know why, anyone have the same problem? I pust a ticket and the only repy the gave is to come and ask in the forums, im upset and i hope i dont have to buy the game again.
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You may want to check for additional contacts from your retailer for other codes, or reach out to them.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"191","kudosSumWeight":4,"postTime":"2023-04-27T23:58:16.829-07:00","lastPublishTime":"2023-04-27T23:58:16.829-07:00","metrics":{"__typename":"MessageMetrics","views":9542},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10670374/message:10670376","repliesCount":1,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3265110":{"__typename":"User","id":"user:3265110","uid":3265110,"login":"Coldforge","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-02-16T13:10:01.310-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3265110"},"ModerationData:moderation_data:10670377":{"__typename":"ModerationData","id":"moderation_data:10670377","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10670377":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3265110"},"id":"message:10670377","revisionNum":1,"uid":10670377,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"parent":{"__ref":"ForumReplyMessage:message:10670375"},"conversation":{"__ref":"Conversation:conversation:10670374"},"subject":"Re: [RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library","moderationData":{"__ref":"ModerationData:moderation_data:10670377"},"body":"
Similar thing for me, I redeemed my game code (from AMD promo) in the EA App, but the game isn't showing as 'owned' and is not in my library.
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Same problem. I redeemed my game code from Best But in the EA app, and it accepted my code, but the game doesn't show up in my library.
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Same, bought Survivor on Instant Gaming, redeemed the code, it worked. The game is not in my library. I signed out and in, uninstalled and re installed EA app, still nothing, its been more then 35 hours and still no solutions. Can't play
So much for Pre ordering
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2023-04-29T06:56:15.909-07:00","lastPublishTime":"2023-04-29T06:56:15.909-07:00","metrics":{"__typename":"MessageMetrics","views":9311},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10670374/message:10670379","repliesCount":3,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"User:user:26":{"__typename":"User","id":"user:26","uid":26,"login":"EA_QueenBee","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-26T06:00:42.873-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0yNi16cUlUQno?image-coordinates=0%2C0%2C1024%2C1024"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:26"},"ModerationData:moderation_data:10670380":{"__typename":"ModerationData","id":"moderation_data:10670380","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10670380":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:26"},"id":"message:10670380","revisionNum":1,"uid":10670380,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"parent":{"__ref":"ForumTopicMessage:message:10670374"},"conversation":{"__ref":"Conversation:conversation:10670374"},"subject":"Re: [RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library","moderationData":{"__ref":"ModerationData:moderation_data:10670380"},"body":"Hey @wadham,
It might a good idea to start with clearing your EA app cache:
Sometimes there are old files in there that stop the app from functioning/updating properly, hopefully you'll see your game pop up after. 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2023-05-04T08:58:09.219-07:00","lastPublishTime":"2023-05-04T08:58:09.219-07:00","metrics":{"__typename":"MessageMetrics","views":9509},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10670374/message:10670380","repliesCount":17,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10670381":{"__typename":"ModerationData","id":"moderation_data:10670381","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10670381":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3510242"},"id":"message:10670381","revisionNum":1,"uid":10670381,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"parent":{"__ref":"ForumReplyMessage:message:10670380"},"conversation":{"__ref":"Conversation:conversation:10670374"},"subject":"Re: [RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library","moderationData":{"__ref":"ModerationData:moderation_data:10670381"},"body":"
Thanks very much-that worked!🙂
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"33","kudosSumWeight":0,"postTime":"2023-05-04T09:04:02.719-07:00","lastPublishTime":"2023-05-04T09:04:02.719-07:00","metrics":{"__typename":"MessageMetrics","views":9609},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10670374/message:10670381","repliesCount":2,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10670382":{"__typename":"ModerationData","id":"moderation_data:10670382","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10670382":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:26"},"id":"message:10670382","revisionNum":1,"uid":10670382,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"parent":{"__ref":"ForumReplyMessage:message:10670381"},"conversation":{"__ref":"Conversation:conversation:10670374"},"subject":"Re: [RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library","moderationData":{"__ref":"ModerationData:moderation_data:10670382"},"body":"@wadham,
Glad to hear it! Enjoy the game!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"44","kudosSumWeight":0,"postTime":"2023-05-04T09:10:33.824-07:00","lastPublishTime":"2023-05-04T09:10:33.824-07:00","metrics":{"__typename":"MessageMetrics","views":9510},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10670374/message:10670382","repliesCount":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:3536691":{"__typename":"User","id":"user:3536691","uid":3536691,"login":"th3s4murai","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-04T09:10:14.946-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3536691"},"ModerationData:moderation_data:10670383":{"__typename":"ModerationData","id":"moderation_data:10670383","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10670383":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3536691"},"id":"message:10670383","revisionNum":1,"uid":10670383,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"parent":{"__ref":"ForumReplyMessage:message:10670380"},"conversation":{"__ref":"Conversation:conversation:10670374"},"subject":"Re: [RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library","moderationData":{"__ref":"ModerationData:moderation_data:10670383"},"body":"
Hi, I had the same problem but... I already clear my cache 2 times and the game does not appear in my library. I am very upset because i don´t want buy the game again, I don´t know what to do anymore. Some help would be great. Because i redeemed the code and the game dosen´t show for me to downloading it. Pls HELP !
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":5,"postTime":"2023-05-04T09:22:05.104-07:00","lastPublishTime":"2023-05-04T09:22:05.104-07:00","metrics":{"__typename":"MessageMetrics","views":9418},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10670374/message:10670383","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:3559847":{"__typename":"User","id":"user:3559847","uid":3559847,"login":"Xamantu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-01-04T12:44:16.841-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3559847"},"ModerationData:moderation_data:10670384":{"__typename":"ModerationData","id":"moderation_data:10670384","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10670384":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3559847"},"id":"message:10670384","revisionNum":1,"uid":10670384,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"parent":{"__ref":"ForumReplyMessage:message:10670380"},"conversation":{"__ref":"Conversation:conversation:10670374"},"subject":"Re: [RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library","moderationData":{"__ref":"ModerationData:moderation_data:10670384"},"body":"@EA_QueenBee I have the same issue and clearing the cache didn't work. Just redeemed the key received from AMD Rewards, but didn't click on \"Download\". Now the game does not show up on the library, and the key of course says it has already been 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RESOLVED - Accepting as Solution for visibility purposes.
\n\n
Hi everyone,
\n\n
Many thanks for all the reports throughout the night.
\n\n
The EA app teams have been hard at work to study all the symptoms of the issue that you have reported and they've found what was causing the issue for some, and have deployed a backend fix.
\n\n
Therefore we're considering this issue, STAR WARS Jedi: Survivor™️ base game not appearing in the EA app game library after code redemption, as resolved.
\n\n
If you still don't see the game in your EA app game library after you've redeemed a code for it, please try the following:
\n
\n
Double-check that you're logging into the right EA account
\n
Double-check that you did not accidentally redeem a code for a DLC
\n
Manually check for any EA app updates by running the EA app Updater program\n
Manually restarting the EA app: via the hamburger menu in the top-left corner > Help > Restart app
\n
Manually reload the Library page: via the hamburger menu in the top-left corner > View > Reload page
\n
Clear EA app cache: please follow these steps to clear the EA app cache
\n
Reinstall the EA app: alternatively, please try to reinstall the EA app
\n
\n
If you're still having issues with this, please reach out to the support teams via https://help.ea.com/contact-us to check available support options.
\n\n
We thank you for your patience while our teams worked on resolving the issue.
\n\n
Please note: Origin is no longer supported for Windows.
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