having an issue getting the game to launch. the game was preloaded but when trying to launch it this morning the EA App minimizes like it's going to launch the game for about 10s then it reappears an...
- disable any vpn/proxy - disable any screen capture, Internet video/audio capture software for testing - disable any RGB hardware lightning software for testing - try to launch the game
If it did not help give me a _report_.txt file: in the command prompt (cmd) running with Admin rights enter commands then attach to a message _report_.txt file from the root folder of С:\ drive, then delete this file
Also, try to find some games error/dump files in this dir and attach them too:
"C:\Users\<Your OS user name>\AppData\Local\SwGame" "C:\Users\<Your OS user name>\Saved Games\Respawn\JediSurvivor" "<Steam_folder>\steamapps\compatdata\1774580"
@henery59 Find / create / copy this logs in one temp folder, zip it and attach to a next post:
EA app log: "C:\Users\<Your OS user name>\AppData\Local\Electronic Arts\EA Desktop\Logs" Game Logs: "<installation folder of the game>\__Installer\InstallLog"
Steam Logs: "<Steam_folder>\logs\installscript_log.txt" Some file like *output*, *log*, *debug*, *dmp* in dir: "<Steam_folder>\SteamApps\common\<game or publisher>\"
In cmd with Admin rights run command and take log file _report_.nfo from root of disk C: Msinfo32 /nfo "C:\%COMPUTERNAME%_report_%date%.nfo"
ERROR (eax::services::reportHttpRequestFailure) HttpRequest send failed: url[https://api1.origin.com/cloudsync/writelock/####/198300_] code[206] msg[Error transferring https://api1.origin.com/cloudsync/writelock/####/198300_ - server replied: Conflict]
ERROR (eax::services::cloudsync::CloudSyncSession::onRemoteStateRetrieved) [CloudSync] Failed to get S3 lock with statusCode [409] and error message [<?xml version="1.0" encoding="UTF-8"?>
<error>
<code>CS.LC</code>
<failure>
<value>Another lock is currently held by the user</value>
<field>Cloud Sync</field>
<cause>LOCK_CONFLICT</cause>
</failure>
</error>
]
WARN (eax::components::gameLocalServices::ProcessCoordinator::handleTerminalCloudSyncStatus) Post game cloud sync failed to complete, cloudId: [198300_], error [UnavailableLock]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"content_id":"198300","end_reason":"normal","entitlement_id":"1015820867197","error_code":"0","game_installed_version":"v-1.0.0.3","is_underage":false,"last_play_date":"2023-05-02","mdm_mt_id":"198300","offer_id":"Origin.OFR.50.0004640","sdur":4,"slug":"star-wars-jedi-survivor","status_code":"None","tlsid":"e146ca29-896b-4775-8d49-d9181a013d1a","user_id":"####"},"taxonomy":"game.sess.exit","throttleCount":0,"timestamp":"2023-05-02T02:22:07.668","weight":0.0}]
ERROR (eax::services::localization::StringTranslator::Impl::substitute) Substitution Parameter %cloudId% Not Found in Translation!
ERROR (eax::services::localization::StringTranslator::Impl::substitute) Substitution Parameter %gameName% Not Found in Translation!
ERROR (eax::services::localization::StringTranslator::Impl::substitute) Substitution Parameter %cloudId% Not Found in Translation!
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":true,"criticalOffline":false,"criticality":true,"disableCulling":false,"enabled":true,"offline":false,"params":{"client_user_type":"external","end_reason":"normal","sdur":4,"status_code":"success","title_launch_source":"client_game_hub","tl_entitlement_id":"1015820867197","tl_master_title_id":"198300","tl_offer_id":"Origin.OFR.50.0004640","tl_vers":"v-1.0.0.3","tlsid":"e146ca29-896b-4775-8d49-d9181a013d1a"},"taxonomy":"title_close","throttleCount":0,"timestamp":"2023-05-02T02:22:07.668","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"cloud_id":"198300_","content_id":"198300","entitlement_id":"1015820867197","game_installed_version":"v-1.0.0.3","is_monitored":true,"is_underage":false,"mdm_mt_id":"198300","offer_id":"Origin.OFR.50.0004640","priv":"false","slug":"star-wars-jedi-survivor","title_launch_redir":"steam","title_launch_source":"client_game_hub","tlsid":"e146ca29-896b-4775-8d49-d9181a013d1a","type":"PostGameTermination","user_id":"####"},"taxonomy":"game.cloud.strt","throttleCount":0,"timestamp":"2023-05-02T02:22:07.702","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":true,"criticalOffline":false,"criticality":true,"disableCulling":false,"enabled":true,"offline":false,"params":{"area":"DiscordModule","code":"404","mesg":"{\n \"error\" : {\n \"code\" : \"NO_LINKAGE_FOUND\"\n }\n}"},"taxonomy":"socl.erro.info","throttleCount":0,"timestamp":"2023-05-02T02:22:07.736","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::send) Telemetry event discarded due to stochastic culling: [socl.erro.info]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"cloud_id":"198300_","estr":"<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<error>\n <code>CS.LC</code>\n <failure>\n <value>Another lock is currently held by the user</value>\n <field>Cloud Sync</field>\n <cause>LOCK_CONFLICT</cause>\n </failure>\n</error>\n\n","http_code":409,"type":"AcquireLock"},"taxonomy":"game.cloud.lock","throttleCount":0,"timestamp":"2023-05-02T02:22:07.804","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"cloud_id":"198300_","content_id":"198300","entitlement_id":"1015820867197","error_code":"UnavailableLock","game_installed_version":"v-1.0.0.3","is_monitored":true,"is_underage":false,"mdm_mt_id":"198300","offer_id":"Origin.OFR.50.0004640","priv":"false","slug":"star-wars-jedi-survivor","title_launch_redir":"steam","title_launch_source":"client_game_hub","tlsid":"e146ca29-896b-4775-8d49-d9181a013d1a","type":"PostGameTermination","user_id":"####"},"taxonomy":"game.cloud.erro","throttleCount":0,"timestamp":"2023-05-02T02:22:07.806","weight":0.0}]
INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"dur":447,"indev":1},"taxonomy":"boot.spa.load","throttleCount":0,"timestamp":"2023-05-02T02:22:08.145","weight":0.0}]
Error with preserveLaunchRequest data file (PLR) in the <EALaunchHelper.log>:
ERROR (eax::apps::ProtocolParser::parseUrl) Unhandled protocol=[]
ERROR (eax::services::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "PLR", file path [C:\ProgramData\EA Desktop\PLR\production\9fb714fb356ba40c4d08489380216e07b80657caffbed234d7e91b8b2928eac4\PLR]
WARN (eax::apps::loadLaunchRequestData) Could not load preserveLaunchRequest data file.
About STAR WARS Jedi: Survivor™
Join the community forums and talk with us about your experiences in STAR WARS Jedi: Survivor™.2,580 PostsLatest Activity: 4 days ago
