Whenever I start the game (Steam) I get this Unreal Engine crash error.
`LoginId:1bfac2a09f43e2168262bf8a4deab12a
LowLevelFatalError [File:Unknown] [Line: 3958] Retry was NOT sucessful.`
Just an update on this issue - Solved and may help you all.
I've uninstalled the game completely and re install it on my SSD, still I had this error.
However I fixed it by verifying the game files as it's had some corrupt file again when I reinstalled it.
Just an update on this issue - Solved and may help you all.
I've uninstalled the game completely and re install it on my SSD, still I had this error.
However I fixed it by verifying the game files as it's had some corrupt file again when I reinstalled it.
I try to launch the game and it gives me this crash report:
LoginId:8abb8308655cb57c3a68ef11547a9535
LowLevelFatalError [File:Unknown] [Line: 686] RootDevice->CheckFeatureSupport(D3D12_FEATURE_SHADER_MODEL, &ShaderModel, sizeof(ShaderModel)) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Adapter.cpp:724 with error E_INVALIDARG
Please help.
Yeah it seems like it. Here is the crash report I get:
When attempting to launch Jedi Survivor, it instantly crashes and provides this error.
LowLevelFatalError [File:Unknown] [Line: 686] RootDevice->CheckFeatureSupport(D3D12_FEATURE_SHADER_MODEL, &ShaderModel, sizeof(ShaderModel)) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Adapter.cpp:724 with error E_INVALIDARG
My Windows and Drivers are up to date, game files have been verified through Steam several times.
I am having the following Error and since it occurred the first time, the game never ran longer than 20 minutes without crashing (once it even crashed instantly):
LowLevelFatalError [File:Unknown] [Line: 743] pDevice->GetTextureAllocator().AllocateTexture(TextureDesc, ClearValue, Format, *OutTexture2D, InitialState, Name) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Texture.cpp:805 with error DXGI_ERROR_DEVICE_REMOVED, Size=2048x2048x1 Format=(0x00000046), NumMips=12, Flags=
There also is a discussion in the Steam forums with users having this error: https://steamcommunity.com/app/1774580/discussions/0/3828665650628142564/
I have completely reinstalled the game and also made a complete reinstall of the GPU Drivers (DDU). Windows is up to date as well.
My specs are:
Ryzen 9 5900X
GeForce RTX 4090
64 GB RAM (running at 3600 MT/s)
and the game is installed on a 2 TB Samsung 970 Evo Plus
Community ManagerHi all,
Could you please try to repair the game files and see if the issue persists?
That was the first thing I tried, I've done it multiple times, same error every time.
Edit: I have now uninstalled, reinstalled, and verified, crashes the exact same as it did before.
I put in a ticket just an hour or two after the game came out and thats been almost 48 hours ago and noone had still tried to help. Who else is just starting to feel ignored. The only thing I have got is "we are working on the issue we will email you" and that was almost 24 hours ago now. So i have no idea and i have tried everything other posts have said. Been working on this sense the hour it came out I've uninstalled and reinstalled steam, ea, the game, my drivers, c++, Drirectx, and at this point not sure what else. It is not my firewall or virus protection. or 3rd party apps because i shut them all down and made sure they were updated too. made sure windows was updated. and i still keep getting the same thing. I know it has something to do with directx 12 but i cant find out what.
LowLevelFatalError [File:Unknown] [Line: 686] RootDevice->CheckFeatureSupport(D3D12_FEATURE_SHADER_MODEL, &ShaderModel, sizeof(ShaderModel)) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Adapter.cpp:724 with error E_INVALIDARG
LowLevelFatalError [File:Unknown] [Line: 686] i get this every time i try to ride the giant camel thing in the desert, tried repairing and it says all game files have been validated and doesn't find anything wrong.
