I mailed them but get no responce in about a day.
From the link provided by @Ahrngrim While we make every effort to address these inquiries within 72 hours, the time required to do a full investigation may vary.
and 72hrs I would consider minimum time for response excluding weekends
Yeah, you definitely need to wait longer than 24 hours.
I find it unlikely that you were banned because of different IP addresses. Here in Europe, our IP addresses change pretty much daily and it is not a problem.
It is probably one of the following two reasons:
In the former case, you have a good chance of being able to appeal the ban (specifically mention that you play on a VPN because playing on a VPN is allowed). And in the future, I'd recommend to not use VPNs, or use paid VPNs where you are sure there are no hackers on it.
And in the latter case, there's nothing you can do except moving to another country. Even if you evade the ban, they will catch you sooner or later.
Still no response for a week.....
Hi @ScarletXV1,
I've responded on your other thread but just to be sure, make sure to follow this process: How to address your banned or suspended account.
