account not working
Hello,
I have played previously SWTOR, and was attempting to log into my old account to apply a subscription to play again due to the new content recently released. However, when I tried to log in...
Forum Discussion
If your account really was banned (you always receive an e-mail about it), you need to e-mail SWTORAccountDisputes @ bioware.com. Keep in mind that it will take a few days to get a response.
If your account was not banned, calling Customer Service by phone is the only option to get help with accessing your account. Phone numbers can be found on this page.
Regarding the page always refreshing: I sometimes have this bug when the language is set to German or French. To check this, go to the front page (http://www.swtor.com) and if you are immediately redirected to the German or French page, click on "EN" in the top left corner to switch to English, then it may work. So try this in case it helps, but you probably have to either contact Account Disputes or call Customer Service.
I appreciate the response. The fact that I received no further contact from EA/BW about the account becoming suspended led me to believe the same thing, especially with the fact that the message gave me an obsolete email address to contact. I can confirm the account does work on other devices, so somehow it's something to do with my computer that I haven't worked out yet, as fresh installs of all browsers doesn't seem to have solved anything. Thanks again.
