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LindseyFaelan's avatar
LindseyFaelan
2 years ago
Solved

An error occurred while processing your request

Hi. So I am trying to resubscribe, but I am told there is a Purchase Error, with a code of NU1010. I have tried using my paypal and direct card details, neither of which seems to work. I request ass...
  • LindseyFaelan's avatar
    LindseyFaelan
    2 years ago

    Perhaps, but I think I figured it out. I checked my steam account, and realised the last time I played was on steam. Returning last night I had downloaded the original client, not the steam one. From experience I recall that original and steam versions of games tend to conflict when it comes to purchases.

    tldr when I finish work I am going to uninstall and then install the steam version instead.

    thanks for the initial reply.

proxos666's avatar
proxos666
Hero+
2 years ago

@LindseyFaelan 

swtor account displayname ? need this to check the account for issues


Support has found an account, no account issue on their side, it seems to be a funding issue, best to try another payment method

Swtor do not like debit cards so if that was used on paypal that maybe the cause of the issue

LindseyFaelan's avatar
LindseyFaelan
2 years ago

Perhaps, but I think I figured it out. I checked my steam account, and realised the last time I played was on steam. Returning last night I had downloaded the original client, not the steam one. From experience I recall that original and steam versions of games tend to conflict when it comes to purchases.

tldr when I finish work I am going to uninstall and then install the steam version instead.

thanks for the initial reply.

  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @LindseyFaelan 

    there is no conflict purchasing via website and steam at the same time, although these are 2 different merchants , so if you have issues with one the other may work ok

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