As title says, I get a black screen for a few seconds after pressing play, then it crashes to desktop with a crash report that tells me nothing useful. I've spent a long time trying to fix this, scouring hundreds of forums etc. and trying every possible fix recommended with no luck. I've attached a Dxdiag, if someone could please help me out, that would be wonderful.
I gather you edited the client_setting file per this guide
Maybe use just one monitor whilst troubleshooting just in case
the only things i see in the dxdiag is that the C drive is down to 8gb free, just keep in mind that cache files can use that space too
the dxdiag does list this as one of the errors
UTC_DB_Corruption
there are others but that one is worth looking more at for now
I would update the bios on the motherboard yours is version FF and latest i believe is FH
worthwhile also opening a command prompt as administrator and running sfc /scannow command to check system files for corruption as well.
hope this helps
Ok, so now I've updated the BIOS to FH, ran scans until everything was fine and did some thing I could find to try and fix the UTC_DB_Corruption (DISM, checked disk/memory error). Still no luck sadly. Attached a fresh Dxdiag. And the C: space is no issue. After I confirm the game works (hopefully) I will move it to a different drive.
Have you tried a clean boot per this guide
check that all .net and c++ optional windows updates are done too
worthwhile running a repair on all x86 c++ installs too
Just ran repairs on all my x86 c++ installs, downloaded the 2 pending windows updates (1 of which was a .net update), and I had already done a clean boot before. Sadly the game still would not work even with everything disabled in the clean boot environment.
Latest Dxdiag attached.
can you post the contents of the client_setting file as well
might be worth putting the nvidia driver in debug mode for now too
if you look in the dxdiag it shows the razer synapse software crashing with kernal dll and associated with bccode 144
GameManagerService3.exe
Bccode 144 is USB3 driver https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x144--bugcode-usb3-driver
client_settings is as follows:
[Renderer]
AntiAliasingLevel = 4
AtlasQuality = 0
Buckets = 5
CodeVersionChanged = true
DYDDrawDistancePreset = 2
EnableSSAO = true
GraphicsDeviceId = 7812
GraphicsQuality = 5
Height = 1080
InfoGraphicsVendor = NVIDIA_GPU
InfoGraphicsVideoMemoryMB = 7989
LastCodeVersionRun = 4
MeshLODQuality = 1
NativeHeight = 1080
NativeWidth = 1920
NewBucket = 5
ShadowMapNumCascades = 8
ShadowMapResolution = 2048
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 1920
Fullscreen = false
D3DFullScreen = false
RefreshRate = 60
Control panel is in Debug mode now. What should I do about Synapse or the code 144 issue ? is it worth it to just remove synapse and see if it works ?
uninstall synapse if possible as a test and do you have any USB devices not mouse and keyboard plugged in ?
Uninstalled Razer Synapse, Chroma and Streamer companion app. Restarted and tried to run the game. Still crashes.
Other than my mouse and keyboard I have a Mic and Camera.
Fresh Dxdiag.
