Support said gametime has been added , so that is good to hear
if not done so yet, you need to cancel any swtor subscription in your steam account, it can be repurchased when this gametime ends
unfortunately no , that account is permanently linked to that swtor account
if you try to merge or close that ea account, it will break the swtor account for purchases, so you will never be able to subscribe on that account
see https://help.ea.com/en/help/account/close-ea-account/ this applies to merging as well to a main ea account
Deleting your EA Account will permanently break your Pogo or SW:TOR account. We can’t restore Pogo or SW:TOR accounts when this happens.
Support said gametime has been added , so that is good to hear
if not done so yet, you need to cancel any swtor subscription in your steam account, it can be repurchased when this gametime ends
Hello, im trying to comeback to this game like 1-2 years ago, but i cant fix this on my account:
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance".
And the support long time ago try to reset my pw, we did it, do a phonecall, etc and nothing. What can i do? I just wanna play and pay a subscription.
Thanks
ID: ankhedu
did you fix the account issue from last year ? see https://answers.ea.com/t5/General-Discussion-Technical/Steam-subscription-not-working/m-p/11175623#M84010
You need to reset the password on the linked EA account that account has the persona abcdpvfbuo7mp (not AnkhEdu your posting on now) that EA account uses a hotmail email (email is different to swtor email)
use the following link to reset the password use this link then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hello again and thanks for respond.
That always told me about "this" persona abcdpvfbuo7mp.
I long time ago switch from hotmail to gmail, now i se both mails, primary is gmail, secondary for backup hotmail. And both have the same name "ankheducito"...
But i remember someone told me about this bug because a sistem migration from ea.
I dont know if i have to remove my hotmail or i dont know what i have to do just to pay my sub and play.
And i already reset the EA PW in your link, try to purchase from the direct webside, and fail. same message.
I'm having the same problem. Still not resolved nearly a year later. I can't sub and I can't even get a game time card. Getting "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." error. I have used the links and reset my password via EA and tried again in an incognito window to no avail. Please help.
swtor account displayname ? if it has been going on for nearly a year, generally a 5 minute phone call would of resolved it
Yes, I have this issue and tried to follow instructions, but EA support can't be used for tickets.
I'm not good with computers, so I have trouble finding a solution to this.
Got an old account from the very beginning and both the old sec key tool is battery failed (got that sorted via my phone app)
Tried to fix this account issue, but I don't really know why it occurs. It feels like EA forces me to sync all my different old games into one account. Is it a must all games need to use same email/username now?
need help
