Forum Discussion

Major_Flat's avatar
1 month ago
Solved

Can't login, lost security key.

So the story is short. I haven't been in s swtor for a while now, and the security key app is no longer available. The device, where my SK-app was installed is long dead by now.

I do have access to an e-mail, which is connected to my acc, I remember the password, and I even  have reseted it, just in case. 

I read on the internet that there that there is (or was) a "lost security key" button, when I attempt to login, with no or with incorrect security key, but there's no such in my case. When I try to login at swtor.com with blank or random security key field, it just says "Failed to login, try another time". When I try to login in a launcher, it says that "Display name, password or security key is incorrect." with no additional buttons or links.
I saw, that I can contact support only in game or by a phone call. It's pretty difficult for my to call in another country, so I created a new account, to write a ticket, only to realize that it's a 'customer support' and I can use it only if I'm an active sub.
To gain a 1 month sub is still cheaper to me, then a 5 minutes call to US, UK, Germany or France, but maybe there's another way?
I just can't believe that in a 2026, If I lost an access to my account, I can only contact support with a phone call.

  • Failed indicates a wrong password or displayname (or the account is disabled) , you also cant reset the password without the security key if its attached, so i doubt you have reset the password correctly

    Removing the security key by support is done only by phone

5 Replies

  • Failed indicates a wrong password or displayname (or the account is disabled) , you also cant reset the password without the security key if its attached, so i doubt you have reset the password correctly

    Removing the security key by support is done only by phone

  • Really thank you man!
    The fact, that "Login failed, try again" means "You type wrong credentials", is kinda counter-intuitive to me. 
    But thanks to your reply, I tried a few different variations of my password and it worked! I removed security key with an email request, and finally logged in!
    Thanks again!

  • Bdillam's avatar
    Bdillam
    Seasoned Newcomer
    1 month ago

    Which mail do u sent the request? im having the same issue.

  • Bdillam's avatar
    Bdillam
    Seasoned Newcomer
    1 month ago

    I need to change the email of the account, i dont have access to it anymore. Its asking me the 1 time password and i cant login.

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