Forum Discussion

Zherun7's avatar
Zherun7
1 year ago
Solved

Bought steam subscription, but it doesn't show in game

Hello, I've purchased 30 day subscription in Steam, but in-game it doesn't show up, I still have preferred status. Could you please check it? Thanks, Best regards
  • proxos666's avatar
    proxos666
    1 year ago

    @Zherun7 

    The linked ea account has been disabled and its data has been wiped , that account used a Hotmail email address ( this is a different email to what is used on the swtor account )

    use this link (insert the Hotmail email address into that link) to reset the password then login on that EA account

    Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

    if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

    Swtor support have your screenshots but cant add gametime until the above is sorted

Zherun7's avatar
Zherun7
1 year ago

I did this step yesterday, still no answer ☹️

"

  1. Email these screenshots to [edit: email address removed] (use the email on the swtor account)

"

    • Zherun7's avatar
      Zherun7
      1 year ago

      FYI.: I have a case, however when I click on 'resume case' nothing happens, the site just takes me back to the default page.

      Case #177937909

      • proxos666's avatar
        proxos666
        Hero+
        1 year ago

        @Zherun7 

        The linked ea account has been disabled and its data has been wiped , that account used a Hotmail email address ( this is a different email to what is used on the swtor account )

        use this link (insert the Hotmail email address into that link) to reset the password then login on that EA account

        Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

        if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

        Swtor support have your screenshots but cant add gametime until the above is sorted

Featured Places

Node avatar for STAR WARS™: The Old Republic™

STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.Latest Activity: 31 seconds ago
19,343 Posts

Recent Discussions