Forum Discussion

8 years ago

Solved

Can no longer successfully purchase cartel coins....

Is anyone else receiving the error stating that the purchase of cartel coins malfunctioned, and to either wait and try later (I've waited a few hours and it's still not working) or to try a different...

EA_Kipling
8 years ago
@ZenPowersGaming

Sometimes the system places a temporary cooldown on purchases, so if you've contacted your payment provider (bank/card issuer/etc.) to confirm there's no issue with allowing the transaction, I'd recommend wait until at least 24h from your last transaction attempt, and then try again. If you still get the error, you'll need to give us a call so that our Account & Billing team can take a closer look.

EA_Kipling

EA QV Team

8 years ago

@ZenPowersGaming

Sometimes the system places a temporary cooldown on purchases, so if you've contacted your payment provider (bank/card issuer/etc.) to confirm there's no issue with allowing the transaction, I'd recommend wait until at least 24h from your last transaction attempt, and then try again. If you still get the error, you'll need to give us a call so that our Account & Billing team can take a closer look.

ZenPowersGaming
8 years ago
@EA_Kipling wrote:
@ZenPowersGaming
Sometimes the system places a temporary cooldown on purchases, so if you've contacted your payment provider (bank/card issuer/etc.) to confirm there's no issue with allowing the transaction, I'd recommend wait until at least 24h from your last transaction attempt, and then try again. If you still get the error, you'll need to give us a call so that our Account & Billing team can take a closer look.
Thank you for the info! I turned on the ability to do it in-game, and it works fine from there. I just have that issue trying from the website, and only that one time(times) that day. Thanks again for the info!!