Forum Discussion

278IQ's avatar
4 years ago

Cannot buy a subscription.

I cannot buy a sub

Hi i came back here again with same issue that i dealt with sometime ago. I already changed my password to origin account and swtor account but whenever i still try to buy a sub error pops up and it sends me to the beginig.

Is there a way to resolve it ? 

10 Replies

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @278IQ 

    Should have a response back from support in the next 1 - 2 hrs when they are online for the day

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @278IQ 

    Support said the swtor account is ok , from their end payments are being rejected by your bank, could contact them and also say remove / re add the payment method, and make sure details are 100% correct etc

    or try another payment method like paypal for example

  • 278IQ's avatar
    278IQ
    4 years ago

    @proxos666hi after trying to re adding my payment method and even using different card its still doesn't work.

    An error has occurred while trying to process your request. Please, try again later. {0} - error that pops up

    If there is a possibility i want to be 100% sure that's problem on my end of things so can you ask them to check again and if everything seems ok i won't bother you about that.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @278IQ 

    Support said all the attempts they see are failing for the same reason: rejected by the bank. 

    Looks like talking to the bank may be worthwhile to see if they can see why they are being rejected

  • 278IQ's avatar
    278IQ
    4 years ago
    @proxos666 Ok i will try to phone my bank CS through the week ( today they don't work) and see what can they do about that because SWTOR's site is only site my bank has a problem with

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