Forum Discussion

WedgeAntill3s's avatar
9 years ago
Solved

Cannot insert Security Key on web

Good evening,

I have a new notebook and I installed a SWTOR on it without any problem. But I have a problem when I try to login to my account on swtor.com, because I am unable to type in my security key. Since my notebook is only 14", I don´t have a numeric keyboard. And when I am trying to type it in by SHIFT + NUMBER (in the keys above normal keyboard), nothing happens. I am from Czech Republic and have czech layout, but even when I try to change keyboard to english layout, the upper keys are not working in the Security key window. But I am able to write numbers by both ways to name and also password. The only way to login is to write down the key in notepad and copy and paste it to the window.

I know that it´s not such big issue, but if there is some other way to write numbers in the key window, I would be very happy to know it 🙂

  • Sorry I didn´t reply sooner, but I have lot of work to do and forget about this :/ Anyway, I haven´t tried anything new since I updated the graphic drivers. Nothing changed with the screen issue until today. Few minutes ago I opened the launcher, launched the game and it normally started. No black screen, no need to CTRL+ALT+DELETE, nothing 🙂 So that´s good and I really appreciate your help 🙂 Even though I really don´t know what or how could helped since I made no changes in the computer for last two weeks :D

15 Replies

  • proxos666's avatar
    proxos666
    Hero+
    9 years ago

    @WedgeAntill3s

    I am not looking at the security key at present just looking at the screen issue currently, can you paste the contents of the client_setting file into a post here, found per below.

    Press the [Windows] Key + [R] at the same time 

    Copy the following in to the text box and press ok 

    %localappdata%\swtor\swtor\settings

    Open the client_settings.ini file in notepad 

  • Here it is:

    [Renderer]
    AllowColorRemapping = true
    AllowDepthOfField = true
    doBlobShadows = true
    doShadows = true
    DYDDrawDistancePreset = 1
    EnableBloom = true
    FullScreen = true
    GraphicsDeviceId = 4941
    GraphicsQuality = 6
    Height = 768
    NativeHeight = 768
    NativeWidth = 1366
    PerfTestFlags = 442242
    PlantDensity = 100
    RefreshRate = 60
    ShaderSet = 9
    SpeedTreeDistanceScale = 1.25
    TextureAnisotropy = 16
    TextureQuality = 0
    VerticalSyncState = true
    Width = 1360
    WindowX = 0
    WindowY = 0
    CodeVersionChanged = false
    LastCodeVersionRun = 1
    AntiAliasingLevel = 3
    D3DFullScreen = true
    MeshLODQuality = 1
    AtlasQuality = 0
    EnableSSAO = false
    ShadowMapNumCascades = 4
    ShadowMapResolution = 1024


    [Game]
    MoviesFolder = ..\..\Movies
    SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic

  • Sorry I didn´t reply sooner, but I have lot of work to do and forget about this :/ Anyway, I haven´t tried anything new since I updated the graphic drivers. Nothing changed with the screen issue until today. Few minutes ago I opened the launcher, launched the game and it normally started. No black screen, no need to CTRL+ALT+DELETE, nothing 🙂 So that´s good and I really appreciate your help 🙂 Even though I really don´t know what or how could helped since I made no changes in the computer for last two weeks :D

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