Cannot redeem codes

Question

There seems to be an issue with my account. When I try to redeem codes on https://account.swtor.com/user/codes, I get this error:

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."

Being in Spain, there is no way I'm going to pay for up to an hour of international phone call.

Please help!

proxos666 · Answer

@PristineInsanity&nbsp;

swtor username ?

pristineinsanit · Answer

MoonTearz (made in 2012, don't judge :D )

proxos666 · Answer

@PristineInsanity&nbsp;

You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

when i checked the account they had no email from you , so have the codes handy when you call

pristineinsanit · Answer

As said in the original post, I'm not going to pay for 1 hour of international call. There has to be another solution...

proxos666 · Answer

@PristineInsanity&nbsp;

I live in Australia , and vodafone mobiles offer free calls to the UK for example , even if i called with skype it costs me $ 1.80 for an hour call

The only option other then calling swtor support is to create a new swtor account , as no gametime can be added (not even by swtor support) to that swtor account until the issue is sorted , unfortunately the issue you have is resolved by phone only

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Cannot redeem codes

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