Forum Discussion

Drexxlo's avatar
Drexxlo
3 years ago
Solved

Cannot subscribe via website

Hello. It has been a year or two since I last played but I decided a few days ago to start playing again. But there is a problem in that I cannot subscribe. It always throws an error at my face.  ...
  • proxos666's avatar
    proxos666
    3 years ago

    @Drexxlo 

    To fix the account for future purchases,  You need to reset the password on the linked EA account that uses the same SEZNAM email address you have used on the swtor account

    use the following link (insert the swtor email address) to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Farseer_Rook's avatar
Farseer_Rook
Seasoned Newcomer
3 years ago

Hi. I have an issue with my subscription. I'm getting the same error on my two different cards.

"We're sorry, but we can't perform transactions to this credit card. Please load a different one."

I've tried resetting my EA password and logging in with incognito mode to subscribe via the website, but it didn't worked.

My username: Shutterguts
Also, I've changed my email and region recently in case this may cause a problem.

proxos666's avatar
proxos666
Hero+
3 years ago

@Farseer_Rook 

To fix the account You need to reset the password on the linked EA account persona wulrick that account uses a mail.ru email different but similar to the gmail email to swtor 

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • Farseer_Rook's avatar
    Farseer_Rook
    Seasoned Newcomer
    3 years ago

    Okay. Thanks for some clearance, now it is working. So it turns out I have two EA accounts. And SWTOR is using my old EA account that I no longer use. This auto-linking to EA account is somewhat subtle. Probably no, but is there a way to relink SWTOR to my current EA account?

    EDIT: Googled and got answer. I'm stuck with a dead EA account. 

    Thanks for your time anyway
    Best regards

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