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123FxM's avatar
123FxM
Not applicable
4 years ago
Solved

Can't add subscription on swtor.com

Cant seem to buy gametime on swtor.com due to a linked ea account never had this problem before? It says  There is an issue with your Electronic Arts account which will prevent SWTOR purchases until...
123FxM's avatar
123FxM
Not applicable
4 years ago

Thank you for your answer. I was afraid of that. That probably is the ea account that swtor made automaticly but the problem is that email account got hacked and I have no acces to it. I switched my swtor account to my new gmail but apparently that didnt transfer to my ea account. Is there a way to connnect my swtor account to my proper ea account? Or can I acces it with steam? Or can I combine those ea accounts? 

Thanks in advance

proxos666's avatar
proxos666
Hero+
4 years ago

@123FxM 

Account linkage is permanent and the EA accounts should not be combined as that breaks the swtor account permanently as well

Best to call swtor support when the lines are open they can change the email on that linked account 

otherwise you need to open a ticket at help.ea.com for an origin account you cant access and see if you can update the email that way

See https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

  • 123FxM's avatar
    123FxM
    Not applicable
    4 years ago

    Thank you for your time managed to fix it by contacting their customer support and they were able to help me

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