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Anonymous's avatar
Anonymous
10 years ago
Solved

can't log to a character

Hello, I can't login to my main character in my account, it is stucked in my Yavin Stronghold and the loading bar stops at the half of the bar, i had this same issue in agust and the CSR team solved it fast and clean by teleporting it to the Imperial Fleet. But this time 6 days have passed, and i get no answer from the CSR team (kinda frustrating cause is my main character).

Is there any other way to contact the CSR team (not via phone cause I will have to pay a telephone call outside my country), or maybe some way to teleport the character outside the stronghold?

The character is: Thraken Harkorian Sith Sorceror level 65, the server is: Europe (The Progenitor)

Thanks for the assistance

  • The only way to fix this is via an in-game ticket.  CSR via phone, forum, etc cannot resolve this.  If you have submitted an in-game ticket then would just need to wait for a response from that. Average turn around for a ticket response is about 2 - 4 weeks but could be sooner or later just depends.

    For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™~

    CM Edit - Edited post to provide article on how to contact support for STAR WARS™: The Old Republic™ -Rtas

2 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    10 years ago

    The only way to fix this is via an in-game ticket.  CSR via phone, forum, etc cannot resolve this.  If you have submitted an in-game ticket then would just need to wait for a response from that. Average turn around for a ticket response is about 2 - 4 weeks but could be sooner or later just depends.

    For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™~

    CM Edit - Edited post to provide article on how to contact support for STAR WARS™: The Old Republic™ -Rtas

  • Anonymous's avatar
    Anonymous
    10 years ago

    I've got the exact same problem, I was in my Coruscant Stronghold, logged off to go get dinner, came back on and can't load in to my character and my guild mates say that it shows that I am on fleet which sure isn't where I logged out

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