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matthewdabirkin's avatar
4 years ago
Solved

Can't make purchases on my account.

Account Name: matthewdabirkin

  • proxos666's avatar
    proxos666
    4 years ago

    @matthewdabirkin 

    You need to reset the password on the linked EA account that account has persona worksoplad91 (not matthewdsbirkin your posting with now) that EA account uses the same email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

3 Replies

  • account: matthewdabirkin

    tried to pay for 1 month subscription, it fails everytime. I have money in my account so don't understand the issue.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @matthewdabirkin 

    You need to reset the password on the linked EA account that account has persona worksoplad91 (not matthewdsbirkin your posting with now) that EA account uses the same email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

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