Forum Discussion

Virulencee's avatar
Virulencee
5 years ago

Can't redeem a code on swtor.com

I want to redeem a code on swtor.com but when i click on the enter code tab on the website i get the following message;  There is an issue with your Electronic Arts account which will prevent SWTOR ...
smrtkask's avatar
smrtkask
3 years ago

Its possible the email centrum.sk change to my original email gmail.com ? bcs on centrum.sk they disable my account so i cant no longer log in there to change my password 

proxos666's avatar
proxos666
Hero+
3 years ago

@smrtkask 

if you call swtor support when the lines are open they can update the email used on that account for you 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message 

otherwise you can try via help.ea.com https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/  but calling swtor is usually easiest way

EA account persona is 101052000 

If you no longer have access to your email address or can’t log in using a connected account, we can try to recover your account. To get help on this:

  1. On the EA Help homepage, type the title of your game or product into the search bar.
  2. Select the game you need help with from the search results. (select EA app)
  3. Select See all help topics.
  4. Select the Manage my account category.
  5. Select I need help logging into my EA Account.
  6. Select Chat with us, fill out the webform, and we’ll take it from there.

To help us recover your account as quickly as possible have this info ready:

  • the original email address on your EA Account
  • any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
  • any invoice numbers from games you’ve bought through an EA platform, like the EA app
 

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