Forum Discussion

Michael_Bobla's avatar
Michael_Bobla
4 years ago
Solved

Can't redeem deluxe code

Hello support,

I hope you can please resolve this issue immediately for my SWTOR account.

I bought a deluxe package off of my origin account [edit: email address removed].

Then this gave me the code to redeem via www.swtor.com/redeem/game for my account [edit: email address removed].

I tried redeeming this, and then it states “Validation error” and now I’m screwed.

Basically now it states that my code is already used.

I checked my account and I’m still only a preferred account, with no subscription attached.

Can you please fix this immediately since I now paid 30$ CAD for nothing.

Thanks,

Kevin H.

I sent the above to the email address [edit: email address removed] but would like to put it here as well in case this assists in the process.

  • proxos666's avatar
    proxos666
    4 years ago

    @Michael_Bobla 

    Will chase it up when they come online in about 7 - 8 hrs , i would expect they will sort it out during that shift

9 Replies

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Michael_Bobla 

    You will need to email the origin code to swtor support , seems the email didnt include the code first time around

    edit - the below also is required 

    You need to reset the password on the linked EA account that account has the persona uberduckenator (not Michael_Bobla your posting on now) that EA account uses the same email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Michael_Bobla 

    Will chase it up when they come online in about 7 - 8 hrs , i would expect they will sort it out during that shift

Featured Places

Recent Discussions