Forum Discussion

Michaelis515's avatar
Michaelis515
8 months ago
Solved

Can't reset my SWTOR password

I recently received a letter notifying me that I needed to log into the game to keep my character's name. The problem is that I only remember the Display Name but I lost access to 2FA some time ago....
  • EA_Rtas's avatar
    EA_Rtas
    8 months ago

    Hey there!

    As mentioned by @Michaelis515 SWTOR support can help with account issues that we can't help with directly here on the forum.


    If you follow the steps in this article here you'll be able to get in touch with SWTOR support and they should be able to help you out.

EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
8 months ago

Hey there!

As mentioned by @Michaelis515 SWTOR support can help with account issues that we can't help with directly here on the forum.


If you follow the steps in this article here you'll be able to get in touch with SWTOR support and they should be able to help you out.

  • allan_npc's avatar
    allan_npc
    8 months ago

    what if my country is not in the list that I can call?

      • allan_npc's avatar
        allan_npc
        8 months ago

        Again, there's no Brazil support where I could call.
        How can I get a support if I can only open a ticket being a subscriber in a game that I cant login?
        SWTOR really make it hard to get any kind of support and EA doesn't even care because I tried to contact EA and they just told me that's not their problem.

        What else could I do to remove the 2FA from my account and finally reset my password?

  • AntonBreusov's avatar
    AntonBreusov
    8 months ago

    Hey, don't you feel that your product and company have this kind of loophole in your support - many people want to try to come back to the game for which they lost their 2-factor auth devices long time ago. But they actually have access to an EA account and usually use the same email as they used before which theoretically should help to recover access and establish trust but it doesn't.

    And then SW:TOR team and EA are starting to bounce them between support boards, forums, and phone numbers. Why should I call support in the year 2024 being in Europe, it's not the XX century anymore!

    I remember that I had this situation a year or two (or maybe three ago) and it hasn't been solved since that. Well, if SW:TOR doesn't want old players to return back, then let it be!

    • xdubzer0x's avatar
      xdubzer0x
      8 months ago

      EA. I opened a case for this and got a message from some poor guy, or bot, that doesnt know either. I found all these articles on my own and they don't help.

      Don't redirect me to the community that plays the game cause I already looked there (which is a huge cop out on your part btw) I'm not in any of those countries, I don't play through steam and even if i was a subscriber, I can't log on to do a ticket about how I can't log on.

      There is no solution for players in this situation currently at any of those sources and the beta bot thing doesn't help either. It's answers are the same as the forums, boards, case support people, etc. Stop telling me to help myself. What did you think these players have been doing up until now, like no one's ever been on the internet or searched for answers before?

      • EA_Rtas's avatar
        EA_Rtas
        Icon for Community Manager rankCommunity Manager
        8 months ago

        If your country isn't included in the post I linked earlier you will have to contact in via the English support I'm afraid.


        I understand it's frustrating folks, it's just a case where we cannot help with Account issues directly here on the forum for multiple reasons including account security. 

  • Remy_Asura's avatar
    Remy_Asura
    8 months ago

    And how can individuals with non-verbal communication needs contact support to solve this issue?

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