Banned without reason; No Help provided, can someone please help me?

Good evening, I am putting this up because I need some serious help, and if someone, official or otherwise, could help me that would be greatly appreciated. I will endeavor to give as many details as I can to get the best advice possible.

I used to play SWTOR almost a decade ago. I decided now to return to the game, made a new account and started to play. Even took a subscription to enjoy the game as much as I could. I played for a total of two days. Then I got home, tried to open up my game, and it said there was an error connecting to the server. I had been banned without a reason, it read:
Dear Customer,

We are contacting you regarding your account for Star Wars: The Old Republic.

We wish to notify you that we have found your account to be in violation of our Terms of Service and due to the nature of this violation we are left with no option other than to permanently close your account with immediate effect.

For the last 11-12 days, I have attempted to reach someone to help me, even just explain to me what the reason for the ban was, because all I had done was attempt to play the game, and payed for a subscription.

The phone line just reiterates to me the same thing about how they don't know, they can't help me, and I need to wait for a response in 5-7 business days. We are past that. Without an account, you cannot send tickets on SWTOR, I tried. EA ticket system just gets me back automated responses that have very little to nothing to do with my complaint or request.

I honestly don't mind just making a new account, but the issue is I don't even know what the problem is; and I'm terrified that I might just get randomly banned again.

P.S.: I have an EA Help account, and the name there is properly displayed as AngevineCaesar; but for whatever reason here, it refuses to use the name.