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Brekthos's avatar
Brekthos
2 months ago
Solved

Can't Subscribe to SWOTOR

All, I'm just trying to resubscribe to the game after a long time away. I've already read a lot of the forum posts. I've reset both my SWTOR and EA account passwords, updated all information on bot...
  • Brekthos's avatar
    Brekthos
    2 months ago

    All,

    This was resolved by SWTOR support at:

    SWTOR Support

    I called the number there:

    USA: 1 (855) 345 2186

    Originally I had called and it went to some automated disconnection line most likely due to the holiday time even though the day wasn't actually a holiday. I called again after the holiday and they took care of the issue.

    I opened my account 13 or so years ago and used a different email that I no longer have access to (college email) for that EA account. Now I have a new EA account under my normal email, but somewhere deep in their system its still tied to that old EA account. Since a password reset was needed, the only way was for them to manually force a password reset email to an alternate email account which ALSO couldn't be the email used for my current EA account. Once that went through I just had the standard billing issues with various credit cards, but on my 3rd credit card I finally got one to go through.

    May the force be with you all, and good luck!

Brekthos's avatar
Brekthos
2 months ago

Just an update on this. I've reset the passwords multiple times now to no avail. I also can't purchase any cartel coins.

Brekthos's avatar
Brekthos
2 months ago

All,

This was resolved by SWTOR support at:

SWTOR Support

I called the number there:

USA: 1 (855) 345 2186

Originally I had called and it went to some automated disconnection line most likely due to the holiday time even though the day wasn't actually a holiday. I called again after the holiday and they took care of the issue.

I opened my account 13 or so years ago and used a different email that I no longer have access to (college email) for that EA account. Now I have a new EA account under my normal email, but somewhere deep in their system its still tied to that old EA account. Since a password reset was needed, the only way was for them to manually force a password reset email to an alternate email account which ALSO couldn't be the email used for my current EA account. Once that went through I just had the standard billing issues with various credit cards, but on my 3rd credit card I finally got one to go through.

May the force be with you all, and good luck!

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