Can't Subscribe to SWTOR
Hello, I have a problem with subscribing. How to solve this error message? There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact cust...
Forum Discussion
Support said the account is ok , it appears your payment provider blocked the purchase
I bought a subscription on Steam on May 6th for 30 days. But my status in the game has not changed from preferred to subscriber.
swtor username ?
be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Hi. I don't know how to submit a ticket and am currently not a subscriber. Getting this error.
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
My swtor username is ryukoshanthank you.
I have an EA account that's the same email.
Moontoucher
Support said they cant see an email from you per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
try resending from the email attached to the swtor account firstup , let me know when sent so i can check if it arrives ok
To fix the account You need to reset the password on the linked EA account that account has persona ooheeoohahah (not ryukoshan your posting on now) that EA account uses a gmail email ( different email to swtor )
use the following link to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I dont understand. What should i do?
Yes, i have emailed them.
support said the gametime was added so that is good to hear
Hi, I seem to be having the same issue. I have reached lvl 60 on my characert and decided to continue playing subscribed,
and I qoute:
"However there is an issue with ny electronics arts account wich prevents SWOTOR purchases until resolved. Please support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
I have tried the advice of resetting my ea account password and tried to log in through a diffrent web browser and the issue sadly persists. Any ideas pls? Thank you
Game name: Celgonius
Ea arts: KCC0002- @proxos666 Thanks! ))
You will need to call swtor support when the lines are open to fix the account issue on the account
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