Forum Discussion

MrBaconGuy's avatar
MrBaconGuy
11 months ago
Solved

Can't subscribe to SWTOR

Heyo, I'm getting a bloody weird problem with trying to subscribe. I'm getting a "We're sorry, but we can't perform transactions to this credit card. please load a different one." on the final page,...
  • proxos666's avatar
    proxos666
    11 months ago

    @MrBaconGuy 

    The linked ea account "ozzie2200" has been disabled, and uses the same email address as on the swtor account 

    use this link (insert the swtor email address into that link) to reset the password then login on that EA account

    Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

williamdue's avatar
williamdue
11 months ago

Oh, sorry. It's williamdue.

proxos666's avatar
proxos666
Hero+
11 months ago

@williamdue 

The linked ea account has been disabled and its data has been wiped , that account used a gmail email address ( this is a different  gmail email to what is used on the swtor account )

use this link (insert the correct gmail email address into that link) to reset the password then login on that EA account (so you must of used a different gmail email prior to the one your using now)

Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

Given your account is from Denmark, you are best using paypal to purchase on swtor.com as well due to a known issue with cards from Denmark at present

  • williamdue's avatar
    williamdue
    11 months ago

    Awesome! Once I figured out the original gmail, it worked. 

    I'd like to link the SWTOR account to another EA account, is this possible? 

    • proxos666's avatar
      proxos666
      Hero+
      11 months ago

      @williamdue 

      unfortunately account linkage is permanent , as you found if that account is disabled it stops subscriptions on the swtor account 

      also If that EA account is merged or closed the same thing will occur to the swtor account, so the answer is no

      • DueMeister's avatar
        DueMeister
        11 months ago

        Ok, thank you for your help.

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